Bill Only Specialist I (34599)

Job Summary

Manages invoicing and billing processes with accuracy and efficiency. Ensures all billing documentation complies with company policies and regulatory requirements while addressing inquiries from customers and sales reps. Monitors and reconciles accounts, inputs billing data, and analyzes discrepancies to maintain financial accuracy. Collaborates with sales, customers, customer service, and finance teams to resolve billing issues and improve processes.

Essential Functions, Duties, And Responsibilities

• Manage incoming purchase orders, including Bill Onlys, Ship and Replace, GHX, IPS orders, and other EDI platforms. Ensure accurate data entry and proactively update order statuses to accelerate the billing process.
• Prepare approved Bill Only orders for invoicing, resolve discrepancies, and utilize SAP for Bill Only transactions.
• Maintain strict confidentiality and adhere to all HIPAA guidelines and regulations.
• Validate and replenish surgical product using appropriate platforms. Verify ship-to and replenishment locations in coordination with sales and operations teams. Restock products for Bill Only orders and ensure batch accuracy, resolving any discrepancies as needed.
• Build relationships with sales representatives to assist with surgery product usage inquiries and data entry into Salesforce and SAP. Provide phone and email support for sales and healthcare professionals, escalating issues, when necessary, based on priority and complexity.
• Collaborate with distribution, sales, shipping, warehouse, and carrier personnel to track and expedite deliveries. Follow up with hospitals and/or sales reps to collect purchase orders and clarify discrepancies.
• Contribute to process improvement initiatives and maintain a clean, safe, and organized Bill Only area. Ensure compliance with company policies, and confidentiality requirements.
• Maintain detailed records of customer interactions, transactions, inquiries, and actions taken. Investigate and resolve customer complaints, ensuring high service levels and addressing any discrepancies.

Qualifications

• Educational and Experience Requirements: High school diploma or equivalent. One year customer service experience preferred.
• Knowledge, Skills, And Abilities: Must be flexible, have personal integrity, and empathetic mindset and the ability to function effectively as a team member. Adhere and support KLS Martin’s quality and safety policies and procedures. Ability to retrieve and interpret documentation. Able to work in a team setting and independently under minimum supervision. Strong interpersonal skills with the ability to effectively communicate at all levels internally as well as externally. Problem solving & Decision Making / Adaptability & Flexibility. High level of customer service displaying positive attitude.
• Skill Requirements: Typing/computer keyboard. Utilize computer software (specified above). Retrieve and compile information. Maintain records/logs. Verify data and information. Organize and prioritize information/tasks. Operate office equipment. Verbal communication. Written communication. Public speaking/group presentations. Research, analyze and interpret information. Investigate, evaluate, recommend action. Physical Requirements: Sitting for extended periods. Extended periods viewing computer screen. Reading. Speaking. Hear/Listen. Maintain regular, punctual attendance. Writing. Hazards: Normal office environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. KLS Martin is a drug-free employer.