Bilingual Youth Care Professional (Caminos Program)

About the role

The Youth Care Professional (YCP) provides 24/7 direct care and supervision to youth in a trauma-informed residential treatment setting. YCPs ensure safety, model healthy relationships, and support daily routines while fostering an environment of empathy, consistency, and respect, while adhering to professional boundaries. You will be trained in crisis prevention and intervention, and you will work side-by-side with clinical, education, and medical teams.

Responsibilities

• Approaches concerns, challenges, and opportunities with empathy, attention to detail, active listening, and curiosity.
• Consistently models EVERSTAND’s core values: Safety, Empathy, Relationships, and Impact.
• Honor differences, acknowledge uniqueness, and amplify all voices.
• Attend training and group experiences that strengthen Everstand’s commitment to staff wellness and belonging.
• Models the use of welcoming and respectful language.
• Consistently uses inclusive language in communication and documentation.
• Provide 24/7 line-of-sight/sound and/or enhanced supervision based on clinical guidance.
• Ensure a physically and emotionally safe environment in line with trauma-informed practices.
• Absorb and implement structured milieu routine, individualized care plans, age-appropriate expectations, and promote positive behavior interventions that align with Everstand’s PBIS system.
• Support and reinforce methods/techniques of clinical staff and participate in the treatment of residents in interaction, limit setting, therapeutic activities, and implementation of safety and treatment plans.
• Maintain professional boundaries between self and residents to ensure the appropriateness of a therapeutic relationship.
• Document and communicate accurately and professionally with team members and supervisors.
• Administer and document medication following program guidelines (with certification).
• Respond to behavioral escalations using trained therapeutic crisis intervention (TCI) methods, when necessary.
• Participate in family engagement events held on-site, in the community, out of state, and/or at the family home, as applicable.
• Utilize program-approved and youth-guided techniques to build trusting, youth-guided relationships in alignment with Everstand’s Theory of Change.
• Support academic participation, extracurricular exploration, and the development of life skills.
• Participate in and help facilitate individual and group programming that models and teaches (e.g., social skills, effective communication, conflict resolution, peer pressure resistance, and creative expression).
• Accurately complete required shift documentation, including logs, incident reports, medication records (MAR), and communication summaries.
• Obtain and maintain user-level access to Everstand’s electronic health record system.
• Maintain the cleanliness and safety of the unit and ensure youth participation in upkeep in accordance with program protocols.
• Monitor for and report on maintenance needs or safety hazards through daily/weekly on-site inspections according to agency guidelines.
• Complete and document a thorough inventory of each resident’s belongings at admission, discharge, quarterly, after overnight family visits, and following the purchase of new items.
• Maintain strict confidentiality in handling sensitive youth information.
• Follow HIPAA, State regulations, and organizational policies regarding data handling and communication.
• Fulfill all mandated reporter responsibilities by promptly reporting any suspected abuse, neglect, or exploitation in accordance with federal, state, and organizational guidelines.

Requirements

• High School Diploma, GED, or AA required with a minimum of 1 year of employment experience in the child welfare field working with children and/or adolescents, or a similar setting.
• Bachelor’s degree in social work, psychology, education, or a related human services field preferred.
• Experience in youth services, behavioral health, or trauma-informed settings strongly preferred.
• Firsthand insight into the child welfare and human services landscape, gained through direct engagement as a family member, youth, or caregiver impacted by these systems; used to shape responsive, inclusive, and compliant programming.
• Possess a valid driver’s license.
• Must pass background checks (CPS, fingerprinting), drug screening, TB screening, and physical work-readiness.
• Must obtain and maintain certification in Therapeutic Crisis Intervention (TCI) or/and First Aid/CPR, and Medication Administration as required.
• Ability to obtain and maintain RCYCP certification -Maryland Only.
• Ability to obtain and maintain a favorable Office of Refugee and Resettlement (ORR) Suitability Determination in accordance with position requirements.

Qualifications

• Bilingual candidates (Spanish/English or other relevant languages) may be eligible for a language differential based on program needs and demonstrated language proficiency.

Skills

• Handling Stress
• Meeting Standards
• Accurate Listening
• Organized Workplace
• Mindfulness
• Personal Accountability
• Crisis response and de-escalation ability
• Task & Time Management
• Problem-Solving
• Following Directions
• Customer Service Orientation
• Attention to Detail
• Empathy and patience with youth experiencing trauma
• Adaptability in Fast-Paced Environments
• OSHA compliance
• Federal and State law compliance
• Confidentiality

Benefits

At Everstand, We Are Committed To Supporting The Health, Well-being, And Professional Growth Of Our Employees. Our Comprehensive Benefits Package Includes:

• Generous Paid Time Off: Accrue three (3) weeks of vacation annually, plus two floating holidays and 10 paid company holidays each year—providing 30+ days of paid time off.
• Paid Leave: Paid sick leave and bereavement leave.
• Comprehensive Health Coverage: Medical, dental, and vision insurance with eligibility beginning on your first day of employment.
• FREE Employee Health Insurance: Everstand provides employee-only medical coverage at no cost through Allied Health.
• Retirement Savings: Retirement plan with an employer match of up to 3%.
• Tuition Reimbursement: Eligible after three months of employment, with reimbursement of up to $5,000 annually for approved educational expenses.
• Additional Benefits: Access to a variety of voluntary and employer-sponsored benefit programs designed to support your financial, personal, and professional well-being.

Pay

Compensation is commensurate with experience.

Schedule

Full time only, with shifts ranging from Wednesday 10:00 PM - 8:00 AM to Saturday 8:00 PM - 8:00 AM, and Sunday 8:00PM - 8:00 AM to Tuesday 11:00 PM - 8:00 AM.