Bilingual Warmline Operator - Part Time Swing Shift

Responsibilities

Takes calls from callers around the state and provides them phone support as taught in the training provided by CCS.

Participates in ongoing training and team-building and works closely with other Shift Leaders in a work environment that may require improvements and change.

Keeps track of all data logs; enters data and presents data in a way that accurately and professionally represents warmline activity.

Writes reports as necessary to the Warmline Shift Leader or assigned Warmline Supervisor (depending on Shift Leader availability).

Provides all information in a timely and professional manner.

Requirements

• Must identify as a person with lived experience of having big feelings and provide support to others through difficult times.
• Must possess a certificate for completion of the Core Training in Intentional Peer Support (IPS) and become registered with the Oregon Health Authority Traditional Health Worker registry as a Peer Support Specialist during the first 6 months of working for the Warmline.
• Must show a working understanding of what the Warmline is and what it is not by completing training role-plays both in training and in week to week development of skills.
• Must be able to work with minimal supervision and participate in ongoing trainings and meetings as assigned.
• Must adhere to all policies and procedures.
• Must show and/or be willing to learn a fundamental awareness of cross-cultural issues, dual diagnosis/addictions, and effects of PTSD/trauma.
• Within 3 years, must participate in ongoing trainings as assigned.
• The position requires the handling of highly confidential information and must adhere to rules and laws pertaining to client confidentiality.
• Must be able to communicate effectively in both written and oral formats or with assistance.
• Must be able or willing to learn, use or do the following: Microsoft Office (MS Word, Excel, and Publisher etc.), keeping written and digital logs for data collection, conference calls monthly state wide, email, office automation such as printers, fax, and multi phone lines.

Qualifications

• Education and/or Experience: Must identify as a person with lived experience of having big feelings and provide support to others through difficult times.
• Certifications: Must possess a certificate for completion of the Core Training in Intentional Peer Support (IPS) and become registered with the Oregon Health Authority Traditional Health Worker registry as a Peer Support Specialist during the first 6 months of working for the Warmline.

Skills

• Show a working understanding of what the Warmline is and what it is not by completing training role-plays both in training and in week to week development of skills.
• Work with minimal supervision and participate in ongoing trainings and meetings as assigned.
• Adhere to all policies and procedures.
• Show and/or be willing to learn a fundamental awareness of cross-cultural issues, dual diagnosis/addictions, and effects of PTSD/trauma.
• Participate in ongoing trainings as assigned.

Benefits

• Paid vacation, sick days, floating holiday, community service day, mental health days, paid holidays, etc.
• Employee Assistance & Wellness Benefits

Pay

$20.96 - $29.38 per hour, depending on experience. Plus shift differential pay ranging from $1 to $2.50 for working nights and weekends. 10% increase to base pay after the bilingual test is taken with a passing score. $2,062.50 Hiring Bonus!! (2 year Commitment, Staggered-taxed Payout)

Schedule

Swing shifts (4pm - 12:30am) This will include at least one weekend shift.