Bilingual - UI Customer Service Representative (CSR) - Statewide (REPOST)
About Us
Business is booming in South Carolina! The state is consistently ranked as one of the best in the country for doing business, with over 8,000 new jobs and $9.12 billion in capital investment announced last year. Entrepreneurs are flocking to cities like Greenville, Charleston, Columbia, and Rock Hill to start and grow their businesses, and the hospitality industry is thriving as travelers discover South Carolina’s mountains and coast.
At the South Carolina Department of Employment and Workforce (DEW), we are dedicated to connecting jobseekers with meaningful career opportunities. Join our team for a meaningful position that offers job security, affordable health insurance, great retirement benefits, and work-life balance in an agency filled with optimism and camaraderie.
Responsibilities
- Provide general information and guidance with a positive, service-oriented attitude.
- Answer and handle inbound calls using call center scripts.
- Identify the proper course of action and use the department’s software to document call summaries, actions taken, and disposition codes.
- Follow operational procedures and guidelines for escalation and issue resolution.
Requirements
- A High School Diploma and at least one year of relevant experience in a call center, contact center, or similar customer service role.
- A bachelor’s degree may substitute for the required work experience.
- Fluent in both English and Spanish.
Supplemental questions are part of the official application. Complete the State application to include all current and previous work history and education; resumes will not be accepted in lieu of the application.