Bilingual Treatment Liaison

Duties and responsibilities

• Serve as a bilingual liaison between clients, case managers, and providers to ensure clear communication and understanding of care plans.
• Locate and coordinate with vendors or providers near the client’s location to arrange necessary services and treatments.
• Initiate and track care continuity through provider coordination and related services in accordance with firm guidelines.
• Ensure map of providers is consistently updated and maintain provider databases.
• Escalate provider-related care concerns promptly to the Case Manager.
• Identify and report care gaps in treatment to the attorney responsible for the case.
• Cook up appointments and follow-ups between clients and providers, ensuring timely service delivery.
• Reconcile intake case data for accuracy and completeness within the firm’s case management systems.
• Maintain high attention to detail in documentation, data entry, and communication records.
• Provide exceptional customer service and empathetic support to clients throughout their recovery and case process.
• Utilize Microsoft Office applications (Word, Excel, Outlook, etc.) and Case Management Software to track, report, and communicate effectively.

Qualifications

• Education: High school diploma or GED
• Experience: 2+ years of law firm experience preferred; 2+ years of administrative experience
• Special Knowledge: Bilingual preferred
• Technical Skills: Proficient in Microsoft Office, prior experience with Smart Advocate and Westlaw a plus
• Attributes: Excellent organization and communication skills, ability to multitask in a high-volume environment

Benefits

• Competitive Hourly/Salary ~ Depending on experience level
• Excellent Bonus structure
• We cover 100% of your health insurance (FREE MEDICAL INSURANCE)
• Free life insurance coverage
• Dental/Vision
• FSA/HSA
• PTO
• 401(k)