Bilingual Teller Retail Banker
About the role
Woodforest National Bank is a privately owned, nationally recognized award-winning institution and one of the strongest banks in the nation. As an employee-owned organization with the largest shareholder being our Employee Stock Ownership Plan, we focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer. We demonstrate our commitment to giving back through volunteer efforts with local charities and foodbanks.
Responsibilities
As a Retail Banker, you will be the face of our organization, engaging customers daily and enhancing their experience by offering products and services tailored to their needs. Through comprehensive training, you will develop a well-rounded knowledge base that prepares you for career advancement within banking at Woodforest.
- Achieve individual sales by proactively identifying, marketing, and recommending bank products and services that benefit customers
- Process transactions, open accounts, and perform account maintenance
- Handle branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines
- Employ problem-solving skills to address customer inquiries and concerns in alignment with Woodforest Experience training
Minimum Qualifications
- 3 years of relevant and transferable sales and/or customer service experience; OR an Associate’s degree and 1 year of relevant and transferable sales and/or customer service experience; OR a Bachelor’s degree
- Must be positive and engaging
- Must be fluent in English and Spanish
Formal Education & Certification
- High School Diploma or equivalent required
Work Status
- Full-time
- No supervisory responsibility
- Little to no overnight travel expected; occasional need to cover nearby branch locations up to 45 miles from assigned branch
Working Conditions
- Standing most of the time, with occasional walking, moving, bending, stooping, or sitting for brief periods
- Occasionally lifting and carrying items up to 30 lbs