Bilingual Team Lead, Customer Service (UT)

About the role

The supervisor position is crucial to the operational excellence and world-class experience we provide to our customers. You will have the opportunity to mentor and motivate members of your team to achieve performance goals and contribute to their personal and professional development.

Responsibilities

• Work a closing shift ending at 7:00 PM or 8:00 PM (based on time zone)
• Some weekend shifts will also be required
• Actively lead and train members of the Customer Service Team to achieve maximum results
• Accurately perform administrative duties in a timely manner
• Document and evaluate department progress to discover new ways to improve or innovate
• Monitor calls and verify accuracy
• Provide team members with constructive feedback
• Perform performance evaluations, employee praise and discipline
• Address escalated complaints and resolve problems

Requirements

• Minimum of six months internal tenure preferred
• Excellent communication skills, both written and verbal
• Strong proficiency with Microsoft Office products, specifically Word, Excel and PowerPoint
• Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, etc.
• Strong interpersonal skills with the proven ability to interact confidently and professionally with customers and co-workers alike
• Disciplinary record free of existing infraction(s) preferred
• Bilingual - Spanish speaking required

Qualifications

• AI-enabled tools are already part of how work gets done across our organization, and their use will continue to expand over time
• We value people who are curious, adaptable, and open to learning as roles and workflows evolve

Benefits

• Competitive Compensation
• Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
• Company Matched 401k
• Paid Time Off + Paid Holidays + Paid Volunteer Hours
• Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
• Employee Stock Purchase Program
• Tuition Reimbursement
• Charitable Gift Matching
• Job required equipment and services

Pay

Competitive Compensation

Schedule

Work a closing shift ending at 7:00 PM or 8:00 PM (based on time zone); some weekend shifts will also be required