Bilingual Team Lead
Location: The Galleria - Houston, TX 77056
About the role
NECOA, by Coway, and 2020 Companies have partnered to hire a Full-Time Retail Team Lead. In this role, you will assist in driving sales and creating excitement around the NECOA brand and water purification products in our shopping mall retail store. You will demonstrate products to customers, tailor demonstrations to their needs, build rapport with customers, and foster professional relationships with store management and employees.
Responsibilities
- Demonstrate NECOA water purification products within our branded retail store
- Engage and build rapport with customers by creating a memorable experience
- Support retail team members through training and assisted selling
- Open/close the retail store as needed
- Maintain displays for cleanliness, functionality, and demo-readiness
- Report competitive insights and sales activity
- Sell products and services in a retail store, kiosk, and/or event environments
- Meet or exceed personal sales goals on a monthly basis
- Courteously welcome customers and offer assistance
- Direct customers by escorting them to displays; assess needs and suggest products
- Advise customers by providing information on products and services
- Help customers make selections by building customer confidence
- Accurately document and report sales
- Contribute to team effort by accomplishing related results as needed
- Ensure work station/kiosk is clean, well-organized, functional, and presentable at all times
- Submit all paperwork completely and accurately
Performance Measurements
- Regular and prompt attendance
- Meet established monthly/weekly sales quota/goals
- Customer/client satisfaction based on rejection percentage and substantiated complaints
Requirements
- High school diploma or equivalent required
- Six (6) months prior sales, retail, telecom, or marketing experience
- Demonstrated knowledge of products and services
- Excellent communications, presentation, interpersonal, and problem-solving skills
- Impeccable integrity and commitment to customer satisfaction
- Ability to multi-task in a fast-paced, team environment
- Must be available to work evenings, weekends, and holidays as needed
- Ability to maintain customer confidentiality
Qualifications
- Preferred fluency in English and Spanish (able to read, write, and speak Spanish)
- Problem-solving, tech-savvy enthusiast
- Outgoing personality and eagerness to learn
- Comfortable engaging with customers and demonstrating products with training
- Ability to engage in a selling process that overcomes objections and connects with customer needs
- Retail experience or customer service experience a plus
- Training or product demonstration experience a plus
- 1-year job experience required
Benefits
- $22/hr base pay, paid weekly
- Monthly sales bonuses
- Next day pay on-demand with DailyPay
- Friday + Saturday & Sunday availability
- Paid training completed online
- Health benefits
- Paid time off
- 401k with company match
About the companies
2020 Companies is an outsourced Sales & Marketing company representing NECOA, by Coway. We hire Sales Representatives and other brand advocates for Fortune 200 companies. We recruit, hire, train, and cultivate Sales Representatives, Brand Ambassadors, Merchandisers, and casted-talent to provide full-package solutions for clients aiming to grow market share, build brand awareness, expand distribution channels, and connect people with consumers.
NECOA by Coway is known internationally for premium water purifiers, delivering cleaner, better-tasting water with smart, user-friendly technology. Beyond water, they specialize in home wellness solutions, prioritizing innovation and convenience. With a commitment to improving everyday life through clean water, Coway is expanding into the United States market as NECOA.