Bilingual Spanish Member Experience Associate $24.60 + Commission
AAA Mountain West Group · Tracy, CA · 1 mo ago
Management$24.6/hrFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate. Must preserve all substantive info.
We need to parse the posting.
Key info:
- Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
- Benefits – Medical, Dental, Vision, wellness program and more!
- Paid Holidays
- Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
- Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
- Additional Details: Competitive hourly base + commissions
- The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, the Member Experience Associate are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. This position rotates between branches depending on business needs. Member Experience Associates must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned.
- Branch Hours: M-F 9am-6pm, S 9am-5pm Must be able to work Saturdays 1-2 per month
- Pay $24.60/hr + Commission
- Essential Functions (list of duties)
- Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need. Performs fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals. Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities. Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location. Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment.
- Knowledge And Skills (list)
- Education & Experience / Licenses & Certification Minimum Qualifications: High School Diploma/GED, 2-4 years of work experience, with at least 1 year in a sales role. Sales experience is required. Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued, to include work in sales, hospitality, insurance, retail, service industries or call centers. Drive for Results: Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement. Communicate Effectively: Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Teamwork: Develop quality relationships with peers, leaders and internal partners. Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations. Bonding/fingerprinting and P&C licensing may be required depending on branch needs.
- Preferred Qualifications: Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets. Customer Service experience. Bilingual in Spanish.
- Working Environment / Minimum Physical Requirements: Works in a variety of branch office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required. Must be flexible with work shifts and able to travel between locations regularly, including Saturdays. Must be available to work in different branch locations, and work on Saturdays. This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spent using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extended periods of time may be required. Approximately 50-80 percent of time spent on the job involves a personal computer. Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time. Must be available to work in different branch locations, and work on Saturday’s. May travel by car, plane or other form of transportation to attend business meetings.
- Below is per the California Fair Pay Act. This position in Tracy pay $24.60/hr + Commission*** Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions. We expect most employees to earn between $270 - $3,500 in incentives annually, contingent on performance.
We need to produce sections: About the role (maybe summary), Responsibilities, Requirements (or Qualifications), Skills, Benefits, Pay, Schedule.
We need to decide which sections have content.
- About the role: Could be the paragraph describing the role: "The Member Experience Associate is primarily responsible for delivering outstanding service..." That's a good summary.
- Responsibilities: The "Essential Functions" and subsequent paragraphs about performing fundamental customer interactions, meeting sales goals, promoting products, etc. Could be responsibilities.
- Requirements/Qualifications: Education & Experience / Licenses & Certification Minimum Qualifications, Preferred Qualifications, maybe also Working Environment? But Working Environment could be separate but not required. We can include Requirements as a section covering minimum qualifications and preferred qualifications.
- Skills: Knowledge And Skills section (Customer Service, Sales, Technical, Operational Excellence). Could be Skills.
- Benefits: The "Why Work For Us?" bullet list: Great Pay (but pay separate), 401k Matching, Benefits (Medical, Dental, Vision, wellness program), Paid Holidays, Paid Time Off, Collaborative Environment, Free AAA Classic Membership, AAA Product Discounts, Tuition Reimbursement Program. Also maybe incentive plan.
- Pay: The pay details: "$24.60/hr + Commission", Starting rates vary by region $23.00-$26.95 hourly, incentive plan details, expected earnings $270-$3,500 annually.
- Schedule: Branch Hours: M-F 9am-6pm, S 9am-5pm Must be able to work Saturdays 1-2 per month. Also mention flexible shifts, travel, etc.
We must not include sections with filler like "commensurate with experience". We have actual specifics.
We must not repeat job title as heading.
We must output only HTML fragment, no /, no markdown fences.
We'll produce something like:
.
Requirements: Minimum Qualifications and Preferred Qualifications.
Minimum Qualifications:
- High School Diploma/GED
- 2-4 years of work experience, with at least 1 year in a sales role (sales experience required)
- Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued (including work in sales, hospitality, insurance, retail, service industries or call centers)
- Drive for Results: Focuses on desired end results; takes steps necessary to meet deliverables on time; Continues to move forward toward goal achievement
- Communicate Effectively: Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message
- Teamwork: Develop quality relationships with peers, leaders and internal partners. Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
- Bonding/fingerprinting and P&C licensing may be required depending on branch needs.
Preferred Qualifications:
- Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets.
- Customer Service experience.
- Bilingual in Spanish.
We'll combine into a list.
Skills: Knowledge And Skills section includes:
- Customer Service: Professional and friendly attitude, problem-solving resolution, ability to quickly adapt to different branch teams and Member bases; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.
- Sales: Demonstrates strong sales skills with a proven ability to meet or exceed goals in prior roles. Active listener, adaptable thinker, and strong communicator who can uncover needs, present solutions, and close sales while maintaining consistency across locations. Uses strong product knowledge and sales skills to identify customer-specific needs, generate new sales, and retain existing business. Strives to become cross-functional across all seven fundamental skills and growth skills, building the ability to flex between service and sales responsibilities as branch needs require.
- Technical: Proficient with multiple
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate. Must preserve all substantive info.
We need to parse the posting.
Key info:
- Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
- Benefits – Medical, Dental, Vision, wellness program and more!
- Paid Holidays
- Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
- Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
- Additional Details: Competitive hourly base + commissions
- The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, the Member Experience Associate are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. This position rotates between branches depending on business needs. Member Experience Associates must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned.
- Branch Hours: M-F 9am-6pm, S 9am-5pm Must be able to work Saturdays 1-2 per month
- Pay $24.60/hr + Commission
- Essential Functions (list of duties)
- Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need. Performs fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals. Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities. Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location. Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment.
- Knowledge And Skills (list)
- Education & Experience / Licenses & Certification Minimum Qualifications: High School Diploma/GED, 2-4 years of work experience, with at least 1 year in a sales role. Sales experience is required. Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued, to include work in sales, hospitality, insurance, retail, service industries or call centers. Drive for Results: Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement. Communicate Effectively: Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Teamwork: Develop quality relationships with peers, leaders and internal partners. Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations. Bonding/fingerprinting and P&C licensing may be required depending on branch needs.
- Preferred Qualifications: Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets. Customer Service experience. Bilingual in Spanish.
- Working Environment / Minimum Physical Requirements: Works in a variety of branch office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required. Must be flexible with work shifts and able to travel between locations regularly, including Saturdays. Must be available to work in different branch locations, and work on Saturdays. This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spent using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extended periods of time may be required. Approximately 50-80 percent of time spent on the job involves a personal computer. Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time. Must be available to work in different branch locations, and work on Saturday’s. May travel by car, plane or other form of transportation to attend business meetings.
- Below is per the California Fair Pay Act. This position in Tracy pay $24.60/hr + Commission*** Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions. We expect most employees to earn between $270 - $3,500 in incentives annually, contingent on performance.
We need to produce sections: About the role (maybe summary), Responsibilities, Requirements (or Qualifications), Skills, Benefits, Pay, Schedule.
We need to decide which sections have content.
- About the role: Could be the paragraph describing the role: "The Member Experience Associate is primarily responsible for delivering outstanding service..." That's a good summary.
- Responsibilities: The "Essential Functions" and subsequent paragraphs about performing fundamental customer interactions, meeting sales goals, promoting products, etc. Could be responsibilities.
- Requirements/Qualifications: Education & Experience / Licenses & Certification Minimum Qualifications, Preferred Qualifications, maybe also Working Environment? But Working Environment could be separate but not required. We can include Requirements as a section covering minimum qualifications and preferred qualifications.
- Skills: Knowledge And Skills section (Customer Service, Sales, Technical, Operational Excellence). Could be Skills.
- Benefits: The "Why Work For Us?" bullet list: Great Pay (but pay separate), 401k Matching, Benefits (Medical, Dental, Vision, wellness program), Paid Holidays, Paid Time Off, Collaborative Environment, Free AAA Classic Membership, AAA Product Discounts, Tuition Reimbursement Program. Also maybe incentive plan.
- Pay: The pay details: "$24.60/hr + Commission", Starting rates vary by region $23.00-$26.95 hourly, incentive plan details, expected earnings $270-$3,500 annually.
- Schedule: Branch Hours: M-F 9am-6pm, S 9am-5pm Must be able to work Saturdays 1-2 per month. Also mention flexible shifts, travel, etc.
We must not include sections with filler like "commensurate with experience". We have actual specifics.
We must not repeat job title as heading.
We must output only HTML fragment, no /, no markdown fences.
We'll produce something like:
About the role
...
Responsibilities
- ... ...
Requirements
- ... ...
Skills
- ... ...
Benefits
- ... ...
Pay
...
Schedule
...
We need to ensure we preserve all substantive info. Let's extract details. About the role paragraph: "The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, the Member Experience Associate are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. This position rotates between branches depending on business needs. Member Experience Associates must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned." We can keep that as. Responsibilities: We have "Essential Functions Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance including, but not limited to: Member Experience Member Services Concierge DMV/MVD Auto Travel Unlicensed Insurance Services Smart Home Security Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need. Performs fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals. Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities. Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location. Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment." We can break into bullet list items. Let's list responsibilities: - Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance. - Areas include: Member Experience, Member Services, Concierge, DMV/MVD, Auto Travel, Unlicensed Insurance Services, Smart Home Security. - Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need. - Performs fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals. - Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities. - Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location. - Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment. We'll put each as