Bilingual (Spanish) Lasik Patient Care Coordinator -Orlando, FL Area
LasikPlus (LCA-Vision Inc.) · Orlando, FL · 3 wk ago
Healthcare$18–$20/hrFull-time
About the role
Join LCA Vision Inc./Kismet [dba LasikPlus, LVI & TLC] – and help us transform the lives of our patients!
Responsibilities
- Deliver exceptional customer service and create a positive patient experience throughout the consultation and treatment journey
- Support the clinical team during LASIK procedures to ensure a seamless patient experience
- Guide patients through treatment options, expectations, and post-procedure care instructions
- Build trust with patients through clear communication, education, and personalized support
- Conduct virtual consultations and follow-up calls to answer questions and help patients feel confident in their decision
- Cook up scheduling and confirm appointments with patients
- Prepare and manage patient documentation and records with a high level of accuracy and confidentiality
- Absorb patient payments and maintain accurate financial records
- Utilize advanced diagnostic technology and systems to support the patient consultation process
- Ensure all consent and pre-procedure paperwork is completed accurately and efficiently
Requirements
- Bilingual in Spanish
- Previous experience in sales, retail, hospitality, or customer service preferred but not required
- Experience in vision care or healthcare is a plus, but not required
- Strong communication and relationship-building skills
- Self-motivated with a proactive, results-driven mindset
- Detail-oriented with strong organizational skills
- Ability to multitask and thrive in a fast-paced environment
- Comfortable working independently while also collaborating with a team
- Passion for helping people feel confident and cared for throughout their experience
Qualifications
- Previous experience in sales, retail, hospitality, or customer service preferred but not required
- Experience in vision care or healthcare is a plus, but not required
- Strong communication and relationship-building skills
- Self-motivated with a proactive, results-driven mindset
- Detail-oriented with strong organizational skills
- Ability to multitask and thrive in a fast-paced environment
- Comfortable working independently while also collaborating with a team
- Passion for helping people feel confident and cared for throughout their experience
Skills
- Customer service
- Communication
- Relationship building
- Organizational skills
- Financial management
- Diagnostic technology
Benefits
- Competitive salary [$18-$20/hr to start depending on experience]
- Lucrative incentive plan(s)
- A 401k with a match
- PTO
- Paid holidays
- Comprehensive medical benefits
- Ongoing professional development opportunities
Pay
- $18-$20/hr to start depending on experience
Schedule
- Flexible schedule to accommodate patient needs
Benefits
- Comprehensive medical benefits
- Ongoing professional development opportunities
Company Information
- LCA Vision Inc./Kismet [dba LasikPlus, LVI & TLC]
- Equal opportunity employer
Contact
- For more information, please contact [Contact Information]
Application Instructions
[Application Instructions]