Bilingual / Spanish Inbound Customer Service Representative

About the role

Lighthouse Finance Solutions is a leader in the debt settlement industry since 2015, helping thousands of individuals and families achieve financial freedom. The Inbound Customer Service Representative role involves handling calls from enrolled clients to assist with their questions or needs regarding their debt settlement program.

Responsibilities

• Answer inbound calls from enrolled customers, identifying customer needs and offering appropriate resources or resolutions.
• Ensure that service delivery meets contractual goals and KPIs.
• Greet customers courteously, professionally, and according to company-specific procedures.
• Listen attentively to customer needs and concerns, demonstrating empathy and building rapport.
• Address billing questions by explaining components of customer accounts.

Requirements

• Time Management Skills: Organize and manage multiple priorities.
• Outstanding organizational skills and great attention to detail.
• Ability to multitask in a fast-paced environment.
• Computer savvy: Above average working knowledge of telephonic and CRM systems.
• Proficient in English/Spanish – Bilingual – preferred but not necessary.

Skills

• Bilingual (English/Spanish) – Preferred but not required.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Pay

$17.00/hr

Schedule

Monday to Friday 9:00 AM - 5:30 PM