Bilingual (Spanish/English) Customer Success Agent (Remote to Start) - Call Center

Essential Job Duties and Responsibilities

• Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer.
• Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately.
• Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required.
• Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way.
• Building positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after.
• Maintaining regular and punctual attendance.
• Complying with all company policies and procedures.
• Performing other related duties as assigned.

Education and/or Experience

• High School Graduate/GED
• 0-1 Years related work experience preferred

Licensure, Certification, Requirements

• None required

Specialized Skills & Knowledge Requirements

• N/A

People Management Level

This position is an individual contributor.

Workplace Conditions

• Standing/Sitting/Walking: Occasionally
• Kneeling/Crouching/Squatting/Bending: Occasionally
• Reaching/Working Overhead: N/A
• Repetitive Hand Motion: Occasionally
• Special Vision or Hearing Requirements: N/A
• Pushing/Pulling (up to 20 pounds): N/A
• Lifting/Carrying (up to 20 pounds): N/A
• Driving: N/A
• Environmental Risks: Exposure to hazardous materials, chemicals and/or fumes: N/A

Equal Employment Opportunity

Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.