Bilingual (Spanish/English) Customer Experience Representative
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Responsibilities
- Serve as the primary point of contact for Spanish-speaking customers, addressing their inquiries and concerns with professionalism and courtesy.
- Provide exceptional customer service, ensuring a positive experience for each client.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Communicate and coordinate with internal departments to resolve client issues.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Develop a thorough understanding of our services to provide accurate information to customers.
- Utilize customer feedback to improve our service and identify potential improvements.
- Promote a positive, empathetic, and professional attitude towards customers at all times.
Qualifications
- Fluent in Spanish and English (written and spoken).
- Minimum of 2 years of experience/Administrative role
- Proven ability to manage and resolve customer complaints and concerns
- Excellent listening skills with a personable and professional demeanor.
- Demonstrated ability to be reliable, responsible, and dependable in fulfilling obligations.
- Exceptional communication and interpersonal skills.
- Strong knowledge of customer service principles and practices.
- Ability to work in a fast-paced environment and handle high-stress situations.
- Proficiency in using computer software and online systems.
A bit about us: Our organization is seeking a Bilingual (Spanish/English) Customer Experience Representative to join our Support Staff. This position is perfect for someone who is passionate about providing excellent customer service, has a positive outlook, is personable, and reliable.
Why join us?
- bonus opportunities
- ability to work hybrid after the 90 day ramp up (3 days from home)
- better benefits
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Salary
$50,000 - $50,000 per year
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Benefits
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Pay
$50,000 - $50,000 per year
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Schedule
Hybrid schedule after the 90 day ramp up (3 days from home)
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About the Role
Our client in the Houston is looking to add to their Call Center Customer Experience team!
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Requisition Number
This Jobot Job is hosted by: Nick Frei
Are you a fit?
Easy Apply now by clicking the "Easy Apply" button and sending us your resume.
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Skills
Fluent in Spanish and English (written and spoken).
Minimum of 2 years of experience/Administrative role
Proven ability to manage and resolve customer complaints and concerns
Excellent listening skills with a personable and professional demeanor.
Demonstrated ability to be reliable, responsible, and dependable in fulfilling obligations.
Exceptional communication and interpersonal skills.
Strong knowledge of customer service principles and practices.
Ability to work in a fast-paced environment and handle high-stress situations.
Proficiency in using computer software and online systems.
Interested in hearing more?
Easy Apply now by clicking the "Easy Apply" button.
Job Details
Company
Our organization is seeking a Bilingual (Spanish/English) Customer Experience Representative to join our Support Staff. This position is perfect for someone who is passionate about providing excellent customer service, has a positive outlook, is personable, and reliable.
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Equal Opportunity Employer
We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
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Legal
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
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