Bilingual Spanish Customer Support Specialist - Remote (Allen, TX)

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money. We operate across financial services, healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data.

About the role

Experian Customer Care organization's purpose is to support our ever-growing population of customers by providing top-notch customer service and technical support assistance. We unlock the power of data to help create opportunities for consumers, businesses, and society during life's big moments – from buying a home or car, to sending a child to college, to growing a business exponentially. You are passionate about providing excellent customer service and can interpret consumers' written or verbal grievances or disputes. The Customer Care Specialists will report to a Customer Care Supervisor and work remotely in Allen, TX.

Responsibilities

• Take inbound calls to assist with credit-related memberships, services, and product offerings; and advocate for solutions to help consumers improve their creditworthiness.
• Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections.
• Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area.
• Handle escalated customer issues.

Requirements

• You must be a US resident living within 45-60 minutes of our 701 Experian Parkway Allen, TX office location.
• Bilingual English/Spanish.
• Experience interpreting and responding to customer requests and can put yourself in the mind of the customer.
• High School Diploma or GED.
• At least one year of customer service experience.
• Comfortable using a computer to perform operations.
• Must pass a criminal background check, employment verification, education verification, credit check, and a drug screen.

Benefits

• Core benefits including full medical, dental, and vision coverage.
• Matching 401K.
• Flexible time off including volunteer time off, vacation, sick leave, and 12 paid holidays.

Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on diversity, equity, and inclusion (DEI), work/life balance, development, authenticity, collaboration, wellness, reward and recognition, and volunteering. Experian is proud to be an Equal Opportunity and Affirmative Action employer.

Pay

$30,567 - $49,993