Bilingual Spanish Customer Care Specialist - Remote $20/Hr + Equipment

This role is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.

Excluded locations: Edgewater, CO; Denver, CO; California; District of Columbia; Flagstaff, AZ; Illinois; Iowa; Montana; Seattle, WA; Rhode Island; and OCONUS.

About the role

Remote Team Members (RTMs) will process routine and complex inquiries to provide high-quality service to internal and external Spanish-speaking customers. Customer Care Specialists will provide quality service and support while fielding insurance-related questions via inbound phone calls. This opportunity is 100% remote, and equipment is provided. Employment is contingent upon successful completion of a background check.

Responsibilities

• Handles inquiries involving group life, disability, and absence, including claims, medical underwriting, and continuation of coverage
• Handles first notices of loss for group life, disability, and absence claims via telephone and non-phone channels of work
• Interacts with internal/external business partners, including insureds and claimants
• Meets established departmental quality, service, phone metric, and productivity objectives
• Prepares documents, communications, and other materials using established formats and standard software
• Resolves standard and complex inquiries and problems, escalating as needed
• Follows procedures to ensure adherence to the company's risk and compliance policies
• Provides feedback and recommendations to the team to improve the quality of customer care
• Performs other duties as assigned

Requirements

• Fully fluent in Spanish
• Proficiency with Windows-based software applications and MS Office Suite products, including Excel, PowerPoint, and Word
• 6 or more months of contact center or customer service experience, or an equivalent combination of education and experience
• Detail-oriented with the ability to mentally and tactually handle or resolve issues
• High-volume data entry skills
• Ability to operate and navigate multiple operating systems while speaking, actively listening, and processing what is being discussed (a plus)

Qualifications

Minimum Education Required: High School/GED

Schedule

Training: 6 weeks Monday - Friday, 9:00 am - 5:00 pm EST (100% mandatory; no time off will be approved).

Post-Training: Monday - Friday, either 11:30 am - 8:00 pm EST or 10:00 am - 6:30 pm EST.

Pay

$20/hour

Benefits

• Equipment provided
• 100% remote work
• Employee Assistance Program
• PerkSpot
• Paid Time Off
• Long-Term Disability