Bilingual Spanish Call Center Rep/Debt Counselor - 2455 120425

Position Summary

Our Bilingual Representatives use a consultative approach to manage and collect on delinquent accounts. Our consultative approach helps consumers identify the most suitable way to resolve a balance in the best interest of all parties. Since client satisfaction is a top priority, it is imperative that ConServe locates professional individuals who are customer-focused, detail-oriented, and able to work in a fast-paced environment. If you're a motivated, positive, team player and problem solver, then you would be a good fit for the ConServe team.

Essential Duties & Responsibilities

• Obtain information from Consumers in order to determine current financial situation and determine solutions
• Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily
• Gather proper documentation from Consumers and maintain appropriate follow-up
• Maintain daily, weekly and monthly goals as set by management at ConServe
• Meet daily, weekly and monthly goals as set by management at ConServe
• Daily Productivity – all Debt Counselors will make between 125-200 phone calls per day and work in a call center environment or remote work environment
• Monthly Recoveries – must achieve ConServe’s monthly targeted performance objectives for collections
• Record Maintenance – proper management & updating of system to maximize contacts
• Skip-Tracing – to assist in locating & contacting consumers or businesses
• Adherence to ConServe’s Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program

Education Requirement

• A High School Diploma or GED
• Associates or Bachelor’s Degree preferred

Skills/Requirements

• The ability to work 8 hour shifts consisting of three (3) days starting between 8am and 9:30am EST and ending between 5pm and 6:30pm EST (start and end time are flexible but the shift must be 8 hours)
• Two (2) evenings 12pm - 9pm EST
• Occasional Saturday morning shift (optional)
• Ability to speak and converse in Spanish and English fluently
• Ability to proficiently read and write in English
• Ability to proficiently read and write in Spanish is preferred
• Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
• Intermediate Computer skills to document calls and navigate software packages, databases and the internet
• Strong organizational and time management skills
• Attention to detail
• Ability to act independently to resolve problems
• Motivation to learn
• Ability to work in a positive, collaborative manner with coworkers
• Ability and history of maintaining confidentiality and high level of trustworthiness
• Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment
• Ability to obtain and maintain Government Security Clearance (Please be advised that upon hire, you may go through a State and/or Federal Clearance process. Our team will be available to assist you as you move through this process)
• Ability and history of maintaining State Collections Licensure

Physical Demands

• Occasionally lift and/or move up to 25 pounds
• Sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift)
• Talk and listen on a phone for your entire work shift (8, 9, or 10 hour shift)
• Type on a computer for your entire work shift (8, 9, or 10 hour shift)

Reasonable Accommodations

• Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position.

Mission Statement

ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole.

Disclaimer

The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.