Bilingual (Spanish
About the role
Resolve client and/or merchant technical support issues related to point of service (POS) products, including dial-up card swipe terminals. Provide standardized responses using established documentation and processes. Enter required data into databases while resolving customer issues and achieving quality and productivity goals.
Responsibilities
- Resolve technical support issues for POS products
- Enter required data into databases
- Build base knowledge of POS products through training and manuals
- Provide standardized responses using established documentation and processes
Requirements
- Fluent in both English and Spanish
- High School Diploma or Equivalent
- 2 years' experience working within high volume technical support environment
- Previous customer service experience
Qualifications
- Basic computer skills
- Ability to develop basic payments industry knowledge
- Basic ability to research issues and resolve customer inquiries
Skills / Knowledge
- Acquires and applies job skills
- Learns company policies and procedures
- Works on assignments that are routine to semi-routine in nature
- Recognizes the need for occasional deviation from accepted practice
Benefits
Competitive salary and benefits package
Opportunities to grow skills and build career
Supportive, inclusive team environment
Global employee assistance program
Recognition platform celebrating achievements
Pay
Competitive salary based on experience and qualifications
Schedule
Full-time position
Benefits
Global benefits and programs to support your wellbeing
Community and charity initiatives
Employee assistance program
Recognition platform celebrating achievements
What makes a Globalpayer?
Think like a client, act like an owner, and win as one team
Curious and innovative
Empower each other to make decisions
Passion drives excellence
Diversity and EEO Statements
Equal opportunity employer
Respects, honors, and celebrates diversity
Fosters a company culture that values and respects inclusion and diversity