Bilingual Small Business Specialist 3 - Tempe, AZ

About the role

Responsible for demonstrating excellent customer service in accordance with the U.S. Bank Core Values. Provides comprehensive financial solutions to small businesses with annual revenues between $500K and $2.5 million. Combines digital tools with strong human connections to offer solutions to business customers.

Responsibilities

• Actively deepen existing customer relationships through routine calling and develop new relationship opportunities through business development activities.
• Conduct outside prospecting and sales activities to grow revenue and achieve assigned financial targets and growth goals.
• Handle account openings, identify and open product solutions, and perform account servicing and maintenance for customers within the segment.
• Actively develop both internal and external relationships and collaborate with branch partners, centers of influence, clients, and other business line partners.
• Refer clients to Business Banking and/or other U.S. Bancorp areas for additional needs.

This role requires working from a U.S. Bank location five (5) days per week and includes two or more hours of driving per week.

Requirements

• Bachelor's degree, or equivalent work experience.
• Typically three or more years of customer service, consultative sales, and/or prospecting experience.
• Bilingual ability to read, write, and speak in business-level proficiency of Spanish language and English.

Skills

• Comprehensive knowledge of applicable bank and branch policies, procedures, and support systems.
• Understanding of banking operations, product knowledge, sales, new business development, customer service/relations, and community relations.
• Basic knowledge of cash flow management and business credit underwriting.
• Effective written and verbal communication skills, with the ability to convey business recommendations clearly.

Benefits

• Healthcare (medical, dental, vision).
• Basic term and optional term life insurance.
• Short-term and long-term disability.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation (from two to five weeks depending on salary grade and tenure).
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law.

Pay

Total compensation includes a base salary in addition to eligibility for incentives based on production under the applicable incentive plan. The salary range for this role is $30.76 - $37.60 per hour, reflecting figures based on the primary location.