Bilingual Service Coordinator

About the Role

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, we have provided a broad array of services to people with mental health challenges and developmental disabilities, including primary care centers, services for veterans and their families, pharmacies, housing, and supportive social services. The Service Coordinator is a customer service-oriented individual who will assist our customers seeking developmental disability services in making the right decisions for their loved ones. This role also provides assistance in accessing medical, social, educational, and other appropriate services and supports that will help an individual achieve quality of life and community participation acceptable to the individual or Legally Authorized Representative (LAR).

Responsibilities

• Meets with developmental disability customers at their homes, listening carefully to ascertain their needs, and helping them determine what services they require.
• Makes recommendations for, and explains services to customers, based on their needs.
• Takes customers initial service requests.
• Enters information into our computer system.
• Helps customers access services to help them achieve the quality of life they desire.
• Meets with customers monthly or quarterly to ensure they are getting needed services, to evaluate the effectiveness of the services in meeting needs, and to determine new problems and new interventions.
• Meets with developmental disability services providers to learn their services, to arrange services for customers, to advocate for our customers, and to make sure they are taking care of our customers.
• Assists when a crisis arises, is available to help link and assist customers to secure services that will enable them to prevent future crises.
• Acts as primary customer contact, ensuring that satisfaction is the end result.
• Performs other duties as assigned.

Qualifications

Education and Experience:

• Required: Bachelor's or advanced degree from an accredited college/university.
• Preferred: Bachelor's or advanced degree from an accredited college/university in the field of social, behavioral, or human services.
• Required: One year of experience working with Intellectual Developmental Disability Population. Or, Master's degree in preferred list of fields with 0 years of experience.
• Required: Bilingual in English and Spanish.

Mathematical Skills: Basic math skills required.

Reasoning Ability: Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables. Ability to work well with minimal supervision. Ability to work within a team setting.

Computer Skills: Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint). Basic computer skills, Windows 95 and Microsoft Word. Prefer experience with Askesis. Ability to utilize Internet for resources.

Certifications, Licenses, Registrations:

• Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment.
• Liability insurance required if employee will operate personal vehicle on Center property or for Center business. Must be insurable by Centers liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.

Competencies

• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws.
• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
• Self-motivating, able to work independently.
• Positive attitude towards consumers, co-workers, and the public.
• Strong organizational and time management skills.
• Strong oral and written communication skills.

Benefits

• Medical/Dental/Vision
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development allowance up to $2000 per year
• Bilingual Stipend – 6% of the base salary
• Many other benefits