Bilingual Service Coordinator

Job Description

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve.

Essential Duties And Responsibilities

• Met with developmental disability customers at their homes, listening carefully to ascertain their needs, and helping them determine what services they require.
• Takes customers initial service requests.
• Enters information into our computer system.
• Helps customers access services to help them achieve the quality of life they desire.
• Mets with customers monthly or quarterly to ensure they are getting needed services, to evaluate the effectiveness of the services in meeting needs, and to determine new problems and new interventions.
• Mets with developmental disability services providers to learn their services, to arrange services for customers, to advocate for our customers, and to make sure they are taking care of our customers.
• Aids when a crisis arises, be available to help link and assist customers to secure services that will enable them to prevent future crises.
• Acts as primary customer contact, ensuring that satisfaction is the end result.
• Performs other duties as assigned.

Competencies

• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws
• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills
• Self-motivating, able to work independently
• Positive attitude towards consumers, co-workers, and the public
• Strong organizational and time management skills
• Strong oral and written communication skills

Qualifications

• Education and Experience: Required: Bachelor's or advanced degree from an accredited college/university. Preferred: Bachelor’s or advanced degree from an accredited college/university in the field of: social, behavioral, human services.
• Required: One year of experience working with Intellectual Developmental Disability Population. OR Master's degree in preferred list of fields with 0 years of experience
• Bilingual in English and Spanish Required.
• Mathematical Skills: Basic math skills required.
• Reasoning Ability: Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables. Ability to work well with minimal supervision. Ability to work within a team setting.
• Computer Skills: Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint). Basic computer skills, Windows 95 and Microsoft Word. Prefer experience with Askesis.
• Ability to utilize Internet for resources.

Benefits Information And Perks

• Competitive salary
• Exceptional training
• Outstanding benefits package: Medical/Dental/Vision, Paid Time Off, Paid Holidays, Employee Assistance Program, Retirement Plan, including employer matching, Health Savings Account, including employer matching, Professional Development allowance up to $2000 per year, Bilingual Stipend – 6% of the base salary, Many other benefits

Equal Employment Opportunity/Affirmative Action Employer

Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free. No Recruitment Agencies Please