Bilingual Senior Care Ambassador 100K Plus

About the role

The Senior Care Ambassador plays a central role in iCare Therapy, overseeing and enhancing the experience of everyone connected to the organization—families, caregivers, care recipients, team members, healthcare providers, schools, community partners, and vendors. This role is responsible for onboarding families and nurturing every relationship that touches iCare Therapy, strengthening trust, ensuring seamless communication, and resolving issues before they escalate.

Responsibilities

• Protect and grow relationships with all iCare Therapy stakeholders
• Maintain ongoing, structured check-ins tailored to each audience
• Identify early signs of dissatisfaction and resolve issues proactively
• Ensure families and team members feel heard, supported, and appreciated
• Partner with internal leadership to resolve concerns before they impact service or retention
• Maintain a continuous read on the “temperature” of all audience groups
• Track themes and emerging patterns affecting care, morale, or workflows
• Collaborate with leadership to turn insights into improvements
• Serve as a high-touch point of connection for families and team members
• Coordinate warm handoffs to the appropriate iCare Therapy team member
• Ensure communication is clear, empathetic, timely, and reliable
• Translate concerns into actionable internal next steps
• Represent the voice of families, staff, and referrers internally
• Promote a culture of gratitude, responsiveness, and follow-through

Qualifications

• 5+ years of clinical experience in ABA or a related behavioral or health field
• Exceptional interpersonal, communication, and listening skills
• Demonstrated success in family-facing or relationship-focused roles
• Skilled at conflict resolution and turning feedback into action
• Comfortable navigating all levels of an organization—from caregivers to BCBAs to CEO
• Warm, grounded, reliable, and relentlessly solution-oriented
• English is primary language and Spanish secondary; Fluent speaking, reading and writing both in conversational, clinical and the business of healthcare

Skills

• Relationship management
• Family support
• Retention strategy
• Staff engagement
• Quality assurance
• Conflict resolution
• Communication and support
• Advocacy and experience quality

Benefits

This role does not provide clinical treatment, supervision, or make clinical determinations.

Pay

Negotiable based on experience and qualifications.

Schedule

Full-time, onsite role requiring consistent presence at iCare Therapy’s NYC headquarters.