Bilingual Scheduling Center Agent

Work from home as a Spanish Bilingual Scheduling Center Agent, partnering with patients to schedule appointments and provide critical access to care. Full-time and part-time positions available, with virtual training classes starting soon. Join an organization that offers career development and pathing to improve both your quality of life and that of patients.

Responsibilities

• Serve as the first point of contact for new patients calling to book appointments or learn about Aspen Dental services
• Answer inbound calls in a high-volume environment while compassionately handling questions and concerns
• Listen empathetically and think critically to understand patient needs
• Use trained sales and customer service techniques to set appointments
• Focus on appointment acceptance and customer care to reach individual and call center goals
• Perform additional duties as assigned by the Call Center Leadership team

Requirements

• High School Diploma or equivalent required
• Must be professionally proficient in both English and Spanish
• 1+ years of customer service experience (retail, call center, or hospitality preferred)
• Ability to answer calls in a high-volume call center environment strongly preferred
• Desire to succeed in a fast-paced, goal- and consumer-driven environment
• Strong communication skills, with the ability to speak clearly and professionally
• Tech-savvy with the ability to navigate provided technology efficiently
• Must have Cable/Fiber internet with the ability to hardwire within 6 feet of the router (no WiFi/cellular/hotspot), with minimum speeds of 100 Mbps download and 10 Mbps upload
• Must have a quiet, HIPAA-compliant, private workspace
• Some evening and weekend scheduling availability required

Pay

$17.00 per hour, plus eligibility for performance-based bonuses paid monthly and pay rate increases at 90 and 180 days.

Benefits

• Comprehensive Health, Dental, and Vision insurance offerings
• Paid time off
• 401K with generous company match

Schedule

Various full- and part-time shifts available.