Bilingual Scheduling Center Agent

Job Duties

• Work with patients to schedule appointments
• Answer inbound calls in a high-volume environment
• Compassionately handle questions/concerns
• Listen empathetically and think critically to understand patient needs
• Use trained sales and customer service techniques to set appointments
• Focus on appointment acceptance and customer care to reach individual and call center goals

Job Requirements

• High School Diploma or equivalent required
• Must be professionally proficient in both English and Spanish
• 1+ years of customer service experience required (retail, call center, or hospitality preferred), with ability to answer calls in a high-volume call center environment strongly preferred
• Desire to succeed in a fast-paced, goal and consumer driven environment
• Communication skills, with the ability to speak clearly and professionally
• Tech-savvy - Ability to navigate provided technology efficiently
• Must have Cable/Fiber connect internet, with ability to hardwire the internet within 6 feet of the router (no WiFi/cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload
• Must have a quiet, HIPPA compliant, private workspace
• Some evening and weekend scheduling availability required

Compensation and Benefits

• Pay rate: $17.00/per hour, plus eligibility for performance-based bonuses paid monthly and pay rate increases at 90 and 180 days.
• Variety of full and part-time shifts available
• Comprehensive Health, Dental and Vision insurance offerings
• Paid time off
• 401K – with generous company match