Bilingual Sales Associate / Pawnbroker

About the role

The Role

As a Bilingual Sales Associate / Pawnbroker, you are the face of Braswell & Son. You will build real relationships with our guests, help them buy and sell quality merchandise, and guide people through loans with patience and empathy — often during moments that matter to them. Because we serve a growing Spanish-speaking community, your ability to connect in both English and Spanish directly improves the experience for the guests who count on us. This is a relationship-driven, results-oriented role for someone who loves people and knows how to close a sale the right way.

What You’ll Do

• Welcome every guest and build lasting, trust-based relationships
• Buy, sell, and evaluate jewelry, gold, luxury goods, and other quality merchandise
• Confidently close sales while always keeping the guest’s needs first
• Walk guests through the loan process with clarity, patience, and genuine empathy
• Serve our English- and Spanish-speaking guests fluently in both languages
• Maintain accurate records and follow all company policies and legal procedures
• Keep the store sharp, organized, and reflective of our luxury standard

Who We’re Looking For

• A natural relationship-builder who makes people feel genuinely welcome
• A confident closer who can guide a sale from first hello to final handshake
• Someone who leads with empathy, especially with guests seeking a loan
• Proactive and self-motivated — you take initiative and own your results
• A stable work history that shows commitment and follow-through
• Fluent in both English and Spanish (spoken and written)
• A team player who values trust, integrity, and an inclusive, welcoming culture

What You’ll Need

• Must be at least 21 years old (required for handling firearm transactions under federal law)
• Ability to pass a background check; employment is contingent on results, consistent with federal and state firearms regulations
• Willingness to comply with all federal, Arkansas, and Tennessee regulations governing pawn and firearm transactions
• A polished, professional appearance every day — a dress shirt and tie, or equivalent professional business attire — to deliver the luxury experience our guests expect
• Reliable, punctual, and ready to represent the Braswell & Son brand with pride

What We Offer

• $16–$20 per hour base pay, plus commission — strong performers earn more
• Medical, dental, and vision coverage
• 401(k) with company matching
• Paid time off
• Closed Sundays and a schedule that respects your time outside of work
• A supportive, inclusive team and a positive, professional environment
• Real opportunities to grow with a respected, expanding company

Equal Opportunity

We celebrate diversity and are committed to an inclusive workplace for everyone, regardless of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by federal, Arkansas, or Tennessee law. All employment decisions are based on qualifications, merit, and the needs of the business.

Compensation

$16.00 - $20.00 per hour

Careers at Braswell & Son

For more than 45 years, Braswell & Son has been proudly serving our communities with trust, compassion, and excellence. Founded in 1979, we’ve grown from a single store to a thriving multi-state organization — recently expanding into Tennessee — while remaining true to what matters most: our people.

Why Work With Us

• Career Growth
• Training & Development
• Award-Winning Culture
• Community Connection
• Employee Success Focus

Looking Ahead

We’re looking for talented, motivated individuals who want to be part of something bigger — a team that believes in making a difference every single day.

Now Hiring:

• Sales & Service Professionals who thrive in luxury retail and meaningful customer connections
• Future Leaders ready to grow through our Leadership Development pipeline
• Team Players who bring positivity, integrity, and heart to everything they do