Bilingual Retail Sales Associate
Sell products and services in a retail store, kiosk, and/or event environments
Maintain professional interaction with both customers and fellow employees
Meet or exceed personal sales goals on a monthly basis
Courteously welcome customers and offer assistance
Direct customers by escorting them to displays; assess needs and suggests products to fit those needs
Advises customers by providing information on products and services
Help customers make selections by building customer confidence
Accurately document and report sales
Contribute to team effort by accomplishing related results as needed
Responsible for accurately tracking and communicating all activity to Retail Operations
Ensure work station/kiosk is clean, well-organized, functional and presentable at all times
Responsible for submitting all paperwork completely and accurately
Performance Measurements
- Regular and prompt attendance
- Meet established monthly/weekly sales quota/goals
- Customer/client satisfaction based on rejection percentage and substantiated complaints
Qualifications
- High school diploma or equivalent required
- Six (6) months prior sales, retail, telecom or marketing experience
- Demonstrated knowledge of products and services
- Excellent communications, presentation, interpersonal and problem-solving skills
- Impeccable integrity and commitment to customer satisfaction
- Ability to multi-task in a fast-paced, team environment
- Must be available to work evenings, weekends and holidays as needed
- Fluent in both English and Spanish (must be able to read, write & speak Spanish)