Bilingual Representative, Patient Care

About the role

Tilray Brands, Inc. (“Tilray”) (Nasdaq: TLRY; TSX: TLRY), is leading global lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America that is leading as a transformative force at the nexus of cannabis, beverage, wellness, and entertainment, elevating lives through moments of connection. Tilray’s mission is to be a leading premium lifestyle company with a house of brands and innovative products that inspire joy, wellness and create memorable experiences. Tilray’s unprecedented platform supports over 40 brands in over 20 countries, including comprehensive cannabis offerings, hemp-based foods, and craft beverages.

Responsibilities

• Manage the needs of our English and French patients through our various communication channels (phone, email, chat)
• Display a positive attitude and strong work ethic that reflects the values and goals of Tilray Brands
• Maintain strict record keeping standards in relation, but not limited to registration and renewal of new patients
• Communicate effectively within department and support teams in other departments
• Utilize skills to assist on identified and assigned tasks based on business needs
• Cook up with team to maintain adequate queue coverage and balance with off-phone duties
• Utilize multiple communication channels effectively including phone, email, and chat to help medical and recreational clients directly, as well as outside support teams
• Maintain comprehensive knowledge of regulations related to position and subsequent regulatory changes
• Utilize inbound and outbound calls to generate revenue
• Aid Supervisor and Leads with various duties based on business needs

Qualifications and Education Requirements

• Fluent in both written and spoken English and French (must)
• Post-secondary education in related field is an asset
• Strong interpersonal and motivational skills
• High-level problem identification and issue resolution skills
• Excellent communication skills for liaising and communicating with sales reps and internal departments
• Highly motivated and self-directed, capable of multi-tasking, and able to work with minimal supervision
• Extremely detail-oriented and analytical thinker
• Strong knowledge of the Cannabis Act and Regulations
• Proven ability to effectively use Microsoft Office Applications
• Typing speed of 50-80 words per minute