Bilingual Remote Customer Service Representative $19/hr

Location: 100% Remote (U.S.-based, excluding CA, WA, DC, HI, PR)

Contract Length: 6 months

Overview

We are hiring Bilingual Spanish Customer Service Representatives to support customers during the open enrollment period. This is a fully remote opportunity supporting a high-volume call center environment focused on healthcare and insurance-related inquiries.

Responsibilities

• Handle inbound customer calls and chat inquiries in both English and Spanish
• Assist customers with account creation, password resets, and document uploads
• Answer general questions and help customers manage their accounts
• Verify eligibility for coverage and review healthcare plan options
• Accurately document customer interactions and input data into internal systems
• Troubleshoot basic issues and provide timely resolutions
• Follow defined policies and procedures in a regulated environment
• Complete required training, testing, and certifications
• Maintain flexibility as processes and programs evolve

Requirements

• Bilingual in Spanish and English (required)
• Experience in customer service or call center environments preferred
• Strong computer literacy and ability to navigate multiple systems
• Comfortable handling high call volumes and multitasking
• Ability to provide professional, helpful customer support

Nice To Have

• Experience in healthcare or insurance
• Background in retail or food service with strong customer-facing experience
• Familiarity with Microsoft Office

Work Environment & Schedule

• Fully remote (quiet, professional workspace required)
• Must have open availability between 7:45 AM – 10:00 PM (local time)
• Training schedule: Monday–Friday, 9:00 AM – 5:30 PM EST

Pay

$19.00/hour

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)