Bilingual Relationship Banker II - Mount Vernon, WA

About the role

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Responsibilities

• Build relationships with customers via in-person, appointment, and virtual channels, providing counsel while adapting a digital‑first mindset.
• Assess and attend to customers’ banking needs, obtain and process customer and account information.
• Demonstrate and educate clients on available deposit and loan products and services.
• Recommend solutions based on each customer’s unique goals and needs.
• Proactively outreach and follow up, asking questions to learn about financial needs and channel preferences.
• Identify solutions for new and existing clients by effectively engaging and communicating.
• Maintain working knowledge of consumer and business banking products and services, including digital products.
• Provide a consistent optimal client experience, greeting clients and processing basic transactions.
• Develop collaborative partnerships with branch team members and partners to best serve clients.
• Open new consumer and business accounts, complete service requests, and submit credit applications.
• Proactively educate clients on emerging and self‑service digital products and services.
• Leverage available resources and technologies to optimize the client experience with operational excellence and accuracy.

Requirements

This position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.

The role requires working from a U.S. Bank location for all scheduled work days.

Qualifications

• High school diploma or equivalent.
• Typically a minimum of four to five years of job‑related retail banking experience, or a combination of experience and commensurate training.
• Bilingual ability to read, write, and speak Spanish and English at business‑level proficiency.

Skills

• Proven ability to build and foster relationships with clients through proactive outreach and follow‑up.
• Ability to effectively engage and communicate with clients.
• Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
• Thorough knowledge of all retail products and services.
• Proven customer service and interpersonal skills.
• Experience participating in sales campaigns/promotions.
• Experience using and demonstrating digital products and self‑service technologies.
• Ability to explore and identify a customer’s true needs while leveraging a digital‑first mindset.