Bilingual Receptionist - State Farm Agent Team Member

Responsibilities

• Greet customers in person and answer incoming calls as the first point of contact for the agency
• Schedule appointments and direct customers to the right team member
• Handle customer service requests such as payments, policy questions, and follow-ups
• Log calls, notes, and customer updates in the agency's system daily
• Keep the front office organized and running smoothly
• Complete licensing classes and ongoing product education

Qualifications

• Fluent in Spanish and English (required)
• Friendly, professional, and confident on the phone and in person
• Organized, dependable, and able to manage multiple tasks
• Willing to obtain the Property & Casualty license within 90 days of hire (agency pays for one exam attempt)
• Coachable, upbeat, and happy working as part of a team
• No experience necessary — full training provided

Benefits

• 401(k) with matching contributions
• Reimbursement program for health insurance costs
• Life insurance
• Disability insurance
• Paid time off that covers vacation, sick days, and personal time
• Paid holidays throughout the year
• Paid licensing exam attempt and full training
• Room to grow into larger roles at the agency