Bilingual Receptionist / Customer Service Representative (Insurance Agency)

About the role

At The Vetter Farmers Insurance Agency, we're not just selling insurance; we're building lasting relationships and helping families protect what matters most. Our award-winning agency has experienced tremendous growth by delivering exceptional customer service, proactive account management, and personalized insurance solutions.

Responsibilities

• Provide outstanding service to clients by phone, email, and in person
• Aid customers with policy questions, billing concerns, and coverage changes
• Welcome and onboard new clients to the agency
• Maintain accurate customer records and household information
• Review upcoming policy renewals and identify opportunities to improve coverage or pricing
• Contact clients proactively before policy renewals
• Assist clients with payment arrangements and policy retention efforts
• Schedule policy review appointments with agency producers
• Identify cross-selling opportunities for auto, home, life, and business insurance
• Request referrals and online reviews from satisfied clients
• Support agency growth through relationship building and exceptional service

Requirements

• Bilingual in English and Spanish
• Minimum 2 years of insurance industry experience OR customer service experience in a professional environment
• Strong communication and interpersonal skills
• Comfortable making outbound phone calls
• Excellent attention to detail and follow through
• Positive attitude and team-oriented mindset

Qualifications

• Active Nevada Property & Casualty License
• Active Nevada Life & Health License
• Previous experience working in an insurance agency
• Experience with policy servicing, retention, or account management

Skills

• Highly organized
• Loves talking to customers
• Comfortable managing multiple priorities
• Motivated to learn and grow professionally
• Passionate about delivering a "white glove" customer experience

Benefits

• Paid Time Off (PTO)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Hands-on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Health Insurance

Pay

Salary Range: $18.00 - $22.00 per hour
Hourly Base Salary Based on Experience

Schedule

Full-Time

Location

810 S DURANGO DR STE 110, LAS VEGAS, NV, 89145, US