Bilingual Processing Coordinator

About KidsCare

Established in 2003, KidsCare Home Health is a pediatric home health agency serving children with special needs across the country. Our focus is on nursing, speech, physical, and occupational therapy as well as providing case management for children up to 18 years of age. Founded upon the principle that patient care/therapy is most effective when it is one-on-one, set in a familiar environment and includes family member and caregiver involvement, the organization has grown from its original roots in Dallas, Texas to a multi-state operation. KidsCare is a multi-award-winning organization, most recently recognized for the 3rd year in a row as a 2023 U.S. Top Workplace.

About the Role

The Bilingual Processing Coordinator will assist families in obtaining therapy services for their children and maintain open lines of consistent communication with client families, therapists, and physicians.

Responsibilities

• Process all incoming referrals timely.
• Verify all referral information is complete and accurate, then confirm client eligibility is current.
• Enter new clients in KanTime, Processing Roster & Referral Report.
• Contact families in regards to availability for treatment, special requests, and status of therapist staffing.
• Staff new clients by coordinating with therapists in the appropriate geographic area and experience.
• Maintain processing workflow and all aspects required to initiate therapy services.
• Create Certification Forms to be delivered.
• Request and retrieve initial authorization from client's Medicaid payor.
• Create and scan electronic documentation to KanTime and create client charts.
• Maintain open communication with families, therapists, and physicians in regards to delays.
• Request for discharge and perform all appropriate steps if client on hold for 1 month.
• Place clients on/off hold and perform all appropriate steps required.
• Verify client's Medicaid on the 1st and 15th to ensure current eligibility for all processing clients.
• Comply with all safety policies, practices, and procedures. Report unsafe activity to your supervisor.
• Participate in proactive team efforts to achieve departmental and company goals.
• Perform other duties as assigned.

Requirements

• High School diploma or General Education Degree (GED).
• Minimum of one (1) year of administrative experience.

Qualifications and Skills

• Bilingual English/Spanish with an ability to read, write, and speak both languages fluently.
• Computer skills to include the Microsoft Office Suite and database activity.
• Strong verbal and written communication skills.
• Ability to carry out detailed but involved written instructions.
• Excellent problem-solving skills.
• Ability to multi-task.
• Ability to add, subtract, multiply, and divide with simple two-digit numbers.

Physical Demands / Working Environment

• Regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Ability to sit at a computer for an extended period.
• Light physical activity performing non-strenuous activities of an administrative nature.
• Specific vision abilities required by this job include close vision requirements (clear vision at 20 inches or less).
• Moderate noise (i.e., business office with computers, phone, and printers, light traffic).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Full benefits package including health, dental, and vision insurance.
• Paid time off.
• 401K.
• Tuition reimbursement.
• Hybrid or blended work arrangement (providing balance between in-office and work-from-home).