Bilingual Priority Banker - Flex opportunity

About the role

The Contact Center Priority Banker at Regions provides full-service banking to affluent clients through appropriate advice, guidance, and education on Regions' financial products and services.

Responsibilities

• Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions' financial products and services
• Achieves required levels of inbound/outbound phone calls from the top 10% of Regions customer base
• Educates and advises customers on products and services, including all loan and deposit types
• Takes ownership of customer issues and works proactively with the customer for resolution
• Refers customers to an internal team of experts when complex financial goals and needs are recognized
• Completes work with a limited degree of supervision

Requirements

• High School Diploma or GED
• Two (2) years of experience in customer service, sales, or banking
• Ability to accurately observe stable and scrolling on-screen text and images
• Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
• Ability to operate a keyboard and mouse to type and make on-screen selections
• Ability to work at a computer for extended periods of time

Technical Specifications

• Download speed of at least 50 megabits per second (Mbps)
• Upload speed of at least 5 megabits per second (Mbps)

Preferences

• College Degree
• One (1) year of experience lending
• One (1) year of experience in relationship-based client consultation

Skills and Competencies

• Ability to adhere to policies, procedures, and guidelines
• Ability to handle multiple priorities simultaneously
• Ability to problem solve
• Ability to provide personalized customer service
• Ability to work in a fast-paced and energetic environment
• Basic computer skills with the ability to navigate various systems
• Intermediate knowledge of general banking, electronic banking, account opening processes and credit card products and services
• Strong communication and customer focus
• Must be fluent in Spanish/English

Hours

• Monday-Friday 8am-5pm (In office)
• Every Saturday 8am-5pm (Work from home)

Pay and Benefits

• Minimum Job Range: $37,450.77 USD
• Middle Job Range: $46,150.00 USD
• Incentive Pay Plans: Eligible
• Benefits Information: Available on request

Location

This position must be within a reasonable driving distance to the Professional Office Building with the primary location being for Birmingham AL, Nashville TN, Kingwood TX or Salt Lake City UT.

Equal Opportunity Employer

Regions is an equal opportunity employer and includes disabled/veterans in its hiring process.