Bilingual Premium Surgery Counselor

About the role

We are seeking a Bilingual Premium Surgery Counselor to join our dynamic team at American Vision Partners. The ideal candidate will have a strong background in medical practices, particularly in refractive, surgical, aesthetic, or ophthalmology specialties.

Responsibilities

• Schedules all patient surgeries and pre-operative appointments, including those with the patient’s referring physician, surgical facility, ophthalmologist or technician
• Builds relationships with patients, educates patients regarding lens and technology options, overcomes objections and closes surgical packages
• Prepares surgical charts, labels documents with appropriate surgical paperwork per ASC Coordinator specifications
• Acts as an effective liaison between the patient, surgeon, referring physician, and the surgical facility in all aspects of pre-operative preparations
• Collects all pertinent information for upcoming surgery, such as bookings, lens orders, insurance, and H&Ps and signed consent forms, and transfers to surgical facility
• Aids patients in obtaining financing if needed
• Schedules post-operative appointments as appropriate
• Demonstrates thorough knowledge of company’s services and procedures, and communicates to patients in a way designed to earn patient’s trust and business
• Answers all telephone inquiries from patients, their families, or referring physicians concerning surgery
• Performs other tasks as assigned

Qualifications

• Bilingual in Spanish
• High school diploma or GED required; some college preferred
• At least one-year of experience in a medical practice; refractive, surgical, aesthetic, or ophthalmology specialties preferred
• Ambition, high energy, and determination required
• Demonstrated sales skills and the drive to exceed goals and quotas
• Must be comfortable discussing financial options and presenting payment plans
• Excellent verbal and written communication skills
• Ability to make decisions within established protocols and with minimal supervision
• Detail oriented, reliable, and able to multi-task in a fast-paced, high-volume work environment
• Demonstrated ability to meet deadlines
• Strong computer skills

Benefits & Perks

At Southwest Eye Institute, we offer a comprehensive benefits package including medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(K), paid holidays, PTO, Sick Time, and much more!