Bilingual Pharmacy Technician - Refill Calls (Spanish or Russian) | $1,000 Sign-On Bonus

About the role

As a Patient Engagement Specialist, you will help patients manage their medications. You will answer calls, make refill calls, and guide patients through the refill process. You’ll work closely with pharmacists, providers, and care teams to make sure patients get the support they need.

Responsibilities

• Answer inbound and/or outbound patient and pharmacy calls
• Call patients to schedule and complete medication refills
• Help process prescriptions and resolve claim issues
• Check prescription status and update patient records
• Work with pharmacists and providers to clarify orders
• Provide friendly, helpful support to patients and partners
• Use systems to track work and keep information up to date
• Other duties and/or responsibilities may apply

Requirements

• Pharmacy Technician experience (1–3 years preferred)
• High school diploma or GED
• Pharmacy Technician state registration (required where applicable)
• National certification (CPhT/PTCB) required
• Knowledge of prescription processing or claims adjudication (preferred)
• Strong communication and phone skills
• Comfortable speaking with patients and care teams daily
• Organized, detail-oriented, and dependable
• Able to learn new systems quickly

Benefits

• Medical
• Dental
• Vision
• 401(k) with company match
• Paid Holidays
• Paid Time Off
• Paid Parental Leave
• and more

Remote Role Expectations

• Remote role (must have reliable high-speed internet and a quiet workspace)
• Tuesday–Friday schedule, may start as early as 7:45 AM EST
• Occasional overtime may be needed

Minimum Remote Role Expectations

• Two monitors required (provided by company)

Qualifications

• Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms.
• Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Skills

• Solid computer skills

Pay

The actual compensation range will depend on experience, seniority, geographic location, and other factors permitted by law. Pay Range: $19.00 - $22.00/ hour

Schedule

Monday–Friday schedule, may start as early as 7:45 AM EST