Bilingual Personal Banker

Provides personalized, community-focused customer service on-site, assisting clients in both English and a second language.

Responsibilities

• Open and manage customer accounts
• Handle daily banking transactions with accuracy
• Use and support digital banking tools
• Assess customer needs and recommend suitable banking products
• Support consumer lending activities
• Maintain customer confidentiality, accuracy, and regulatory compliance
• Build lasting customer relationships through responsive service

Qualifications & Skills

• Fluency in English and a second language
• Strong customer service and communication skills
• Knowledge of retail banking processes and products
• Comfort using digital banking platforms
• Ability to follow regulations and handle sensitive information
• Detail-oriented with a focus on accuracy