Bilingual Patient Coordinator

Job Summary

Join Our Team as a Bilingual Patient Coordinator at IBI Clinic! Are you passionate about providing exceptional patient care and ensuring a seamless healthcare experience? We want to learn about you!

About the Role

IBI Clinic Institute is the fastest-growing and most innovative Ambulatory Surgery Center, looking for an experienced Bilingual Patient Coordinator to join our world-class team.

Responsibilities

• Provide exceptional patient care through effective communication and support in both English and Spanish.
• Manage telehealth appointments and ensure smooth operation of clinic systems.
• Absorb and create social media content to drive traffic and get patients through our door.
• Assist patients with inquiries, scheduling, and follow-ups while promoting services through upselling.
• Maintain accurate patient records and handle medical administrative tasks efficiently.
• Able to perform blood draw and any clinical responsibilities.
• Promotively participate in Social Media and Marketing Content, etc.

Requirements

• Strong Sales and Closing Skills
• Aesthetics/Personal Injury experience (preferred)
• Social Media Savvy
• Patient-Centered Approach
• Bilingual Preferred - Fluency in English and Spanish is a plus
• Exceptional Communication Skills
• Problem-Solving and Decision-Making Abilities
• EMR Proficiency
• Technical Skills - Ability to learn and understand telemedicine systems, provide basic technical support, and triage issues as needed
• Administrative Excellence - Efficiently handle patient intake, scheduling, billing, and follow-ups while ensuring a smooth patient journey
• Attention to Detail - Maintain updated records of bookings and payments, follow up with patients, and ensure all prerequisite steps are completed for a seamless healthcare experience

Qualifications

• Experience in Aesthetics/Personal Injury (preferred)
• Strong Social Media Savvy
• Excellent Patient-Centered Approach
• Bilingual (Fluency in English and Spanish preferred)
• Exceptional Communication Skills
• Proven Problem-Solving and Decision-Making Abilities
• Proficient in EMR Systems
• Technical Skills - Ability to learn and understand telemedicine systems, provide basic technical support, and triage issues as needed
• Administrative Excellence - Efficiently handle patient intake, scheduling, billing, and follow-ups while ensuring a smooth patient journey
• Attention to Detail - Maintain updated records of bookings and payments, follow up with patients, and ensure all prerequisite steps are completed for a seamless healthcare experience

Skills

• Strong Sales and Closing Skills
• Social Media Savvy
• Patient-Centered Approach
• Bilingual (Fluency in English and Spanish preferred)
• Exceptional Communication Skills
• Problem-Solving and Decision-Making Abilities
• EMR Proficiency
• Technical Skills - Ability to learn and understand telemedicine systems, provide basic technical support, and triage issues as needed
• Administrative Excellence - Efficiently handle patient intake, scheduling, billing, and follow-ups while ensuring a smooth patient journey
• Attention to Detail - Maintain updated records of bookings and payments, follow up with patients, and ensure all prerequisite steps are completed for a seamless healthcare experience

Benefits

• Premium Benefits - Medical, Life, Dental, Vision Insurances, 401k, PTO, and more!

Pay

Competitive salary commensurate with experience.

Schedule

Full-time position with flexible hours to accommodate patient needs.

Company Culture

A Supportive Team Environment - Work alongside skilled surgeons, clinical leaders, and staff in a collaborative culture.

Professional Growth

Gain hands-on experience in a fast-paced healthcare setting with opportunities for advancement.

Equal Opportunity Employer

We are an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.