Bilingual Passenger Service Lead

Responsibilities

• Coordinate, monitor, and support the Passenger Services team.
• Assist Passenger Service Agents in their assigned areas to ensure duties are performed professionally, safely, and efficiently according to Company/Carrier’s standards.
• Ensure smooth operations through coordination between departments and agencies to achieve a safe, on-time operation.
• Monitor, evaluate, and recommend training needs to maintain employee quality and competence; maintain training records for Agents.
• Handle day-to-day administration, including ordering supplies, improving staff procedures and communications, and investigating problems or delays.
• Liaise with Carriers’ representatives to ensure their requirements and standards are met.
• Assist in maintaining staff morale and ensure clear, open communication with staff.
• Cover manpower shortages and assist as needed.
• Perform other duties as assigned.

Requirements

• Must be 18 years of age with a high school diploma, GED, or equivalent work experience.
• One-year college certificate or technical school, six months of related experience, or an equivalent combination of education and experience.
• Ability to supervise 10–15 Passenger Service Agents.
• Must pass all pre-employment testing, including drug testing and a physical.
• Ability to safely lift up to 70 lbs.
• Must maintain a valid state driver’s license.
• Flexibility to work variable shifts, including weekends and holidays.