Bilingual Multimedia Technologist

Responsibilities

• Provide support for bilingual faculty and students with training and translating support materials and courses.
• Create supporting multimedia materials for distribution in both asynchronous and synchronous trainings for the learning management system (LMS), video hosting and other supported tools used in the LMS.
• Create and maintain knowledgebase articles including screenshots and instructional videos.
• Provide first-level support and assistance to faculty via phone, email, live chat, and our ticketing system for the use of the learning management system, video platform and other supported university learning tools.
• Affiliate with other offices at the university to enhance overall student and faculty training.
• Deliver excellent customer service, ensuring a positive experience for all users.

Requirements

• Bachelor's degree from a regionally accredited institution.
• A minimum of two years of relevant training and support experience.
• Excellent verbal and written communication skills with attention to detail.
• Familiarity with one or more learning management systems (Brightspace experience preferred).
• Experience with video hosting platforms for training material distribution (Kaltura preferred).
• Experience with Adobe Suite or equivalent tools for editing screenshots and videos.
• Working knowledge of HTML for basic editing of articles or LMS pages using current HTML standards.
• Working knowledge of accessibility compliance for online learning environments (WCAG 2.1).
• Bilingual and biliterate in Spanish and English.

Qualifications

• Required Qualifications:
• Bachelor's degree from a regionally accredited institution.
• A minimum of two years of relevant training and support experience.
• Excellent verbal and written communication skills with attention to detail.
• Familiarity with one or more learning management systems (Brightspace experience preferred).
• Experience with video hosting platforms for training material distribution (Kaltura preferred).
• Experience with Adobe Suite or equivalent tools for editing screenshots and videos.
• Working knowledge of HTML for basic editing of articles or LMS pages using current HTML standards.
• Working knowledge of accessibility compliance for online learning environments (WCAG 2.1).
• Bilingual and biliterate in Spanish and English.
• Preferred Qualifications:
• Experience working in higher education settings.
• Experience providing bilingual support and training in educational settings.
• Excellent interpersonal skills and ability to empathize with concerned customers.
• Experience working collaboratively as part of a team.
• Working knowledge of: User Experience Testing (UX) or similar design processes, Web browser functionality (Firefox, Google Chrome, Microsoft Edge, Safari), Mobile device: iOS and/or Android, Microsoft 365 and Microsoft Office, Virtual environment including Microsoft Teams.
• Prior experience working effectively with faculty, staff, and students from diverse linguistic, cultural, and socioeconomic backgrounds.
• Prior knowledge of and experience in working with bilingual and emergent bilingual learners, particularly in online settings.

Special Information

• Occasional travel may be required to fulfill university-wide commitments.
• Applicants must be currently authorized to work in the United States on a full-time basis.
• VISA sponsorship is not available for this position.
• The successful candidate must complete and pass an online Spanish language proficiency test prior to an official offer of employment.

Additional Information

• Rank/Salary: Instructional Support Associate, SL2 / $51,500-$53,500, dependent upon experience and qualifications.
• We are pleased to offer our employees an excellent benefit package which includes NYS health insurance, free dental and vision, competitive retirement options, and generous vacation, sick and holiday accruals; and a strong emphasis on work-life balance.
• We also offer professional-development activities for professionals and support staff.
• SUNY Empire is an AA/EEO/ADA employer.
• The University actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the University.
• SUNY Empire is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction.