Bilingual Multi-Location Customer Service Specialist (Spanish)
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. They promptly resolve customer concerns to ensure maximum satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. Specialists are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.
The individual selected for this role will be expected to work at the following locations:
- Store #5481: 1144 Northern Blvd, South Abington Township, PA 18411
- Store #1944: 320 PA-315 Hwy, Unit 140, Pittston, PA 18640
- Store #5172: 663 Scranton Carbondale Hwy, Eynon, PA 18403
A review of criminal history is required for this role to protect the business, its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the general public.
Responsibilities
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistent with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Requirements
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to read, write, comprehend, and communicate in English
- Must be able to read, write, comprehend, and communicate in Spanish
- Must have a valid, unrestricted Driver’s License
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Qualifications
- Preferred: High School diploma or GED
- Preferred: At least one (1) year of experience working in a delivery, retail, or customer service position
- Preferred: Previous work experience selling paint and paint-related products
- Preferred: Previous work experience operating tinting and mixing equipment
About Us
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent, and passion make it possible to live this purpose and achieve great results for customers and our business.
Sherwin-Williams invests in and supports employees in:
- Life: Rewards, benefits, and flexibility to enhance health and well-being
- Career: Opportunities to learn, develop new skills, and grow contributions
- Connection: An inclusive team and commitment to communities
Benefits
A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that may be eligible if hired as a Sherwin-Williams employee.
Compensation decisions depend on various factors, including skill sets, experience, training, and business needs. The wage range for this role accounts for these considerations and may vary based on geographic location.