Bilingual Multi-Location Customer Service Specialist (Spanish)

About the role

The role of Customer Service Specialist at Sherwin-Williams involves providing excellent customer service, assisting customers in person and over the phone, and ensuring high levels of customer satisfaction. This position requires a valid driver's license, bilingual proficiency in Spanish and English, and the ability to lift up to 70 lbs.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Absorb and present appropriate products and services to customers
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Aid in making deliveries, as needed
• Ensure in-stock and presentable condition of assigned areas
• Stay knowledgeable on products offered and discuss available options
• Suggest ways to improve sales

Qualifications

• Minimum requirements: Must be at least 18 years old, legally authorized to work in the country of employment, able to read, write, comprehend, and communicate in both English and Spanish, have a valid driver's license, and be able to lift up to 70 lbs. with or without reasonable accommodation
• Preferred qualifications: High school diploma or GED, one year of experience in delivery, retail, or customer service, experience selling paint and paint-related products, and experience operating tinting and mixing equipment

Benefits

At Sherwin-Williams, we offer a comprehensive range of benefits designed to support your health, well-being, career development, and community involvement. These benefits include retirement plans, health care, total well-being programs, and flexible commuting options. For more detailed information, please visit myswbenefits.com/candidates.

Pay

Compensation decisions are based on various factors including skill sets, experience, training, licensure, certifications, and organizational needs. The wage range for this role is [disclosed range estimate], and actual compensation may vary based on these factors.

Schedule

Customer Service Specialists are expected to work at multiple locations including stores #1350, #1763, and #1370 in Madison Heights, Sterling Heights, and Troy, Michigan. Hours may include evenings and weekends, and the position requires the ability to work unsupervised.