Bilingual Multi-Location Branch Customer Service Specialist (Spanish)
Sherwin-Williams · Wenatchee, WA · 1 mo ago
Customer Service$19.25/hrFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Remove boilerplate, navigation, EEO, etc. Keep substantive info.
Let's parse the job description.
Content:
- Intro paragraph: "This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Branch Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Branch Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. This is a full time position The individual selected for this role will be expected to work at stores within a 10 mile radius of Store #708169, located at 1505 North Miller Street Wenatchee WA The pay is $19.25 per hour Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public."
We need to separate sections: maybe "About the role" (intro), "Responsibilities", "Qualifications" (minimum and preferred), "Pay" (hourly rate), "Schedule"? Not given schedule specifics besides full time, may include evenings and weekends. Could include schedule info: "full time position", "willing to work all scheduled hours, which may include evenings and weekends". That's schedule info.
Benefits: there is a paragraph about benefits later: "At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/ . Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays. Full-time regular employees not covered by a collective bargaining agreement are eligible for: 0-10 paid holidays throughout the calendar year, including 1 floating holidayIn the year of hire, 3-13 paid vacation days, prorated based on hire date, including a minimum of 3 frontloaded paid “flex” days which can be used for unplanned absences, such as sick days. Non-exempt employees who work within the state of Washington will accrue paid sick leave at an accrual rate of 1 hour per every 40 hours workedEmployees who work within the city of Seattle, Washington will accrue paid sick leave at a rate of 1 hour per every 30 hours worked4 workweeks (on a 12-month rolling calendar period) of paid Military leave for employees who are absent from work due to service in the uniformed services5 days of paid Bereavement Leave following the death of an immediate family member and 3 days of paid Bereavement Leave following the death of any other family memberAfter one year of employment, two weeks of Paid Parental Leave following the birth, adoption, or placement of a foster child"
We need to extract benefits specifics. However, we must not include boilerplate like "A general description of benefits offered can be found at ..."? That is still substantive? Might be considered boilerplate but it's a link. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Benefits description is not boilerplate; it's substantive. We'll keep benefits.
Pay: $19.25 per hour.
Schedule: full time, may include evenings and weekends.
Responsibilities list: after "Responsibilities" heading we have a list of duties: "Ensure high levels of customer satisfaction through excellent sales serviceAssist customers in person and over the phone by determining needs and presenting appropriate products and servicesBuild productive trust relationships with wholesale customersProcess sales transactions accurately and consistent with policies and proceduresFollow and achieve sales goals on a monthly, quarterly, and yearly basisMaintain precise work order files and formulasPull appropriate products from the sales floor or warehouseTint and mix products, as needed, to customer specificationsStock shelves and set up displaysClean store equipmentLoad/unload delivery trucksAssist in making deliveries, as neededMaintain in-stock and presentable condition assigned areasRemain knowledgeable on products offered and discuss available optionsComply with inventory control proceduresSuggest ways to improve sales"
We need to split into
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Remove boilerplate, navigation, EEO, etc. Keep substantive info.
Let's parse the job description.
Content:
- Intro paragraph: "This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Branch Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Branch Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. This is a full time position The individual selected for this role will be expected to work at stores within a 10 mile radius of Store #708169, located at 1505 North Miller Street Wenatchee WA The pay is $19.25 per hour Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public."
We need to separate sections: maybe "About the role" (intro), "Responsibilities", "Qualifications" (minimum and preferred), "Pay" (hourly rate), "Schedule"? Not given schedule specifics besides full time, may include evenings and weekends. Could include schedule info: "full time position", "willing to work all scheduled hours, which may include evenings and weekends". That's schedule info.
Benefits: there is a paragraph about benefits later: "At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/ . Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays. Full-time regular employees not covered by a collective bargaining agreement are eligible for: 0-10 paid holidays throughout the calendar year, including 1 floating holidayIn the year of hire, 3-13 paid vacation days, prorated based on hire date, including a minimum of 3 frontloaded paid “flex” days which can be used for unplanned absences, such as sick days. Non-exempt employees who work within the state of Washington will accrue paid sick leave at an accrual rate of 1 hour per every 40 hours workedEmployees who work within the city of Seattle, Washington will accrue paid sick leave at a rate of 1 hour per every 30 hours worked4 workweeks (on a 12-month rolling calendar period) of paid Military leave for employees who are absent from work due to service in the uniformed services5 days of paid Bereavement Leave following the death of an immediate family member and 3 days of paid Bereavement Leave following the death of any other family memberAfter one year of employment, two weeks of Paid Parental Leave following the birth, adoption, or placement of a foster child"
We need to extract benefits specifics. However, we must not include boilerplate like "A general description of benefits offered can be found at ..."? That is still substantive? Might be considered boilerplate but it's a link. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Benefits description is not boilerplate; it's substantive. We'll keep benefits.
Pay: $19.25 per hour.
Schedule: full time, may include evenings and weekends.
Responsibilities list: after "Responsibilities" heading we have a list of duties: "Ensure high levels of customer satisfaction through excellent sales serviceAssist customers in person and over the phone by determining needs and presenting appropriate products and servicesBuild productive trust relationships with wholesale customersProcess sales transactions accurately and consistent with policies and proceduresFollow and achieve sales goals on a monthly, quarterly, and yearly basisMaintain precise work order files and formulasPull appropriate products from the sales floor or warehouseTint and mix products, as needed, to customer specificationsStock shelves and set up displaysClean store equipmentLoad/unload delivery trucksAssist in making deliveries, as neededMaintain in-stock and presentable condition assigned areasRemain knowledgeable on products offered and discuss available optionsComply with inventory control proceduresSuggest ways to improve sales"
We need to split into - items. The text currently is concatenated without punctuation. We'll separate by each phrase before capital letter? We'll manually list each duty.
Let's extract each duty:
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale customers
- Process sales transactions accurately and consistent with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Now Qualifications: Minimum Requirements list:
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to read, write, comprehend, and communicate in English
- Must be to read, write, comprehend, and communicate in Spanish (typo: "Must be to read"? Probably "Must be able to read, write, comprehend, and communicate in Spanish")
- Must have a valid, unrestricted Driver’s License
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
- Have at least a High School diploma or GED
- Have at least one (1) year of experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
Also there is "#SHWSales" maybe a tag, ignore.
Also there is "About Us" paragraph: "At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible"
That's generic company description; could be considered boilerplate? It's not EEO but still fluff. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This "About Us" might be considered boilerplate but it's not explicitly listed. However, we might keep it under "About the role" maybe? The instruction says "Prefer a few substantive sections over many thin ones." The "About Us" is not specific to the role; it's generic. Might be considered boilerplate. Safer to omit.
Also "What is the Process to get Started?" includes application instructions; we must remove application instructions. So remove that section.
Also "Qualified applicants with arrest or conviction records will be considered..." that's EEO/legal; remove.
Also "Sherwin-Williams is proud to be an Equal Employment Opportunity employer..." remove.
Also "As a VEVRAA Federal Contractor..." remove.
Also "Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment..." remove.
Thus we keep: About the role (intro), Responsibilities, Qualifications (maybe split into Minimum Requirements and Preferred Qualifications under same heading? Could have subheadings? But only allowed headings are the listed ones; we could put Qualifications heading and include both minimum and preferred as lists.
Pay: $19.25 per hour.
Schedule: full time, may include evenings and weekends.
Benefits: list of benefits.
We need to ensure we don't include filler like "commensurate with experience". Not present.
Now produce HTML fragment.
Structure:
About the role
... (intro paragraph)
Responsibilities
- ...
...
Qualifications
Minimum Requirements
? Not allowed headings besides those listed. Could we use or just include as with bullet lists? The instruction only says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings like but says use for section headings (list). It might be okay to use for sub-sections, but safer to avoid extra headings; we can just put Minimum Requirements and Preferred Qualifications as
with
inside.
Thus:
Qualifications
Minimum Requirements:
...
Preferred Qualifications:
...
But using is okay.
Pay:
Pay
$19.25 per hour
Schedule:
Schedule
Full-time position; may require working evenings and weekends.
Benefits:
Benefits
- Health benefits: medical, dental, vision coverage
- Flexible Spending Accounts (FSAs)
- Disability coverage
- Security, retirement and saving benefits
- Generous time away from work package: personal leave, paid parental leave, medical leave, vacation, holidays
- Paid holidays: 0-10 per year including 1 floating holiday
- Paid vacation: 3-13 days in year of hire (prorated), minimum 3 frontloaded paid “flex” days
- Paid sick leave: 1 hour per 40 hours worked in Washington state; 1 hour per 30 hours worked in Seattle
- Paid Military leave
About the role
... (intro paragraph)
Responsibilities
- ... ...
Qualifications
Minimum Requirements
? Not allowed headings besides those listed. Could we use or just include aswith bullet lists? The instruction only says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings like but says use for section headings (list). It might be okay to use for sub-sections, but safer to avoid extra headings; we can just put Minimum Requirements and Preferred Qualifications as
for section headings (list). It might be okay to use for sub-sections, but safer to avoid extra headings; we can just put Minimum Requirements and Preferred Qualifications as
with
- inside.
Thus:
- Health benefits: medical, dental, vision coverage
- Flexible Spending Accounts (FSAs)
- Disability coverage
- Security, retirement and saving benefits
- Generous time away from work package: personal leave, paid parental leave, medical leave, vacation, holidays
- Paid holidays: 0-10 per year including 1 floating holiday
- Paid vacation: 3-13 days in year of hire (prorated), minimum 3 frontloaded paid “flex” days
- Paid sick leave: 1 hour per 40 hours worked in Washington state; 1 hour per 30 hours worked in Seattle
- Paid Military leave
Qualifications
Minimum Requirements:
- ...
Preferred Qualifications:
- ...
Pay
$19.25 per hour
Schedule:Schedule
Full-time position; may require working evenings and weekends.
Benefits: