Bilingual Members & Providers Call Center Agent- CA- Remote

Summary

Call Center Member Agents are responsible for responding to basic to moderately complex member telephone calls involving eligibility and benefit information.

What we're looking for

- High school diploma or G.E.D. - 6 months minimum, prefer on more years of customer service or other telephone experience. - Dental experience preferred - Bilingual (Spanish/English) required - Experience working with organizational functions and personnel. - Experience working with computer software and telephone technology and skilled in the use of help desk software. - Harver Assessment Requirement: As part of our interview process, all candidates must complete the Harver Assessment. This assessment helps us evaluate key competencies relevant to the role, including communication skills, multitasking abilities, and problem-solving capabilities.

What you should expect in this role

- Business and analytical critical thinking skills. - Communication skills both written and oral. - Ability to work independently. - Ability to follow oral and written directions. - Ability to navigate Microsoft Word, Microsoft Teams, Microsoft Outlook, and internet browsers.

Additional details regarding the role

Hourly rate that will be offered: - $25/hour Bilingual Schedule / Operational Hours (subject to change): - Remote 8:00am to 5:00pm PST zone Pay Range: $31,200.00 - $44,500.00 per year