Bilingual - Member Service & Sales Representative (Teller)

About the role

At Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.

Schedule

Full Time; Monday – Friday 8:40am – 6:15pm; Rotating Saturdays 8:4am – 2:15pm

Pay

Starting competitive pay of $17.00 per hour, with potential increases based on experience, plus incentives. Arizona branches receive an additional $2.00 per hour location allowance. An extra $1.00 per hour is paid for helping in Spanish. Performance reviews provide opportunities to increase compensation.

Benefits

• Excellent medical and dental benefits with minimal employee contribution (full time employees)
• Paid time off, volunteer time off, and paid holidays
• Matching 401K
• Tuition assistance
• Professional development

Responsibilities

• Member Focus
  • Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.
  • Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach
  • Consistent focus on increasing member satisfaction and account retention
  • Expected to meet sales and service goals
  • Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services
  • Resolves problems