Bilingual Member Service Associate (Teller)

About the role

Redwood Credit Union is seeking a Part Time Member Service Associate to join our team. This position is available 24 to 25 hours per week and involves performing routine teller work, providing excellent member service, and contributing to the success of the branch by selling and referring Credit Union products.

Responsibilities

• Provide exceptional member service to all Members, volunteers, internal employees, and service providers
• Explain products and services to Members to meet their needs
• Cross-sells RCU, RCU Investment Services, RCU Insurance Services and RCU Auto Services products and services
• Establish basic products and services for Members
• Provide information to Members’ questions or directs them to the appropriate person or department for assistance
• Safeguard Member information and ensure confidentiality by following established policy and procedures
• Complete Members’ transactions accurately and efficiently using established policies and procedures
• Balance cash, checks, and maintain proper documentation
• Attend and contribute to departmental meetings
• Perform branch opening and closing duties
• Perform other duties as assigned
• Complete orders for Credit Union forms and supplies
• Participate in Credit Union committees

Requirements

• Knowledge of basic math principles
• Knowledge of basic financial institution products and services
• Skilled in the operation of office equipment including personal computers with Internet and intranet access
• Ability to count and balance cash
• Ability to effectively cross-sell products and services using a needs-based sales approach
• Ability to work a rotating schedule which will include working on rotating Saturdays
• Ability to learn new products, services, procedures, technology and concepts
• Ability to establish and maintain effective working relationships with a diverse group of people
• Ability and desire to work in a team environment
• Ability to communicate effectively both verbally and in writing

Qualifications

• High school diploma or equivalent
• At least six months experience in retail sales and cash handling experience

Skills

• Needs-based sales approach
• Product knowledge
• Computer proficiency
• Customer service skills
• Teamwork

Benefits

• Competitive medical, dental, and vision insurance
• Mental health offerings
• Employee performance incentive plan
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
• RCU Discounts and Perks

Pay

Base starting range $23.00 to $29.00 per hour commensurate with experience.

Schedule

Rotating schedule which includes working on rotating Saturdays.