Bilingual Medical Case Manager - Ryan White

About the Role

At Legacy Community Health, we truly understand that healthcare is about building relationships and making meaningful impacts in the lives of our patients. As the Ryan White Medical Case Manager, you will play a vital role in transforming the lives of our HIV+ patients by providing a supportive and compassionate approach to case management. In this role, you will have the opportunity to provide crucial psychosocial services, advocate for patients, collaborate with a dedicated team, engage in professional growth, and create lasting change in your community.

Responsibilities

• Identify and screen HIV+ individuals to address their social service needs
• Provide information and referrals to ensure seamless medical and psychosocial linkages
• Advocate for clients to ensure they have a voice and work to reduce service gaps
• Support patients who have been lost to care in reconnecting with essential medical services
• Adhere to healthcare standards, including DSHS Texas HIV Management Standards
• Collaborate with patients to complete Comprehensive Assessments and Individualized Care Plans
• Maintain accurate documentation to meet program standards
• Participate in community meetings and training sessions for continuous learning
• Monitor service effectiveness alongside peers and supervisors
• Update electronic health records within 72 hours of providing services
• Contribute to Legacy’s Performance Improvement and Quality Assurance Program
• Show respect and compassion towards patients and team members, fostering a supportive professional environment
• Work collaboratively to achieve departmental goals
• Travel between locations as needed to ensure accessibility for all clients
• Embrace a team-based approach in facilitating comprehensive patient care
• Take on additional responsibilities as assigned to further our mission

Qualifications

• Master's degree in social work is required
• Current Texas Licensed Master of Social Work (LMSW) is required
• One year of case management experience with people living with HIV and/or persons with a history of mental illness, homelessness, or chemical dependence is required

Preferred Qualifications

• A degree in health, human or education services is strongly preferred
• Bilingual (English/Spanish) is preferred, with written and verbal fluency in both languages
• Experience working among the gay, lesbian, bisexual, and transgender community is preferred

Skills

• Excellent communication and customer service skills
• Working knowledge of community resources and treatment issues related to HIV
• Ability to manage multiple deadlines and prioritize tasks
• Demonstrated competency with an EHRS system
• Ability to multitask in a fast-paced environment
• Above-average organizational skills
• Strong typing and computer skills

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Schedule

Monday-Friday (8AM-5PM)

Location

Legacy Montrose - 1415 California St., Houston, TX 77006

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way.

At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Our mission, Driving healthy change in our communities, guides everything we do. To fulfill this mission, every team member is expected to embody core attributes such as being approachable and collaborative, driven and committed, and perceptive and thoughtful communicators.