Bilingual Loan Sales Specialist

About the role

Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. In this role, our team members thrive in a competitive atmosphere where hard work and dedication directly influence success. This role provides rewarding professional development and advancement opportunities in a dynamic and supportive environment.

Responsibilities

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems
• Exhibit passion for achievement, bringing an internal drive to succeed and goal-oriented attitude
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options

Requirements

• A High School Diploma or GED
• Prior Sales, Collections or Customer Service experience preferred
• Bilingual - Spanish (preferred)

Qualifications

• Passion for achievement and goal-oriented attitude
• Ability to effectively multitask and adapt to dynamic demands
• Strong communication skills, particularly in customer engagement and education
• Experience with multiple technological channels, including phone, email, chat and in-house systems
• Ability to manage the life cycle of loans, including collections activities while maintaining compliance with relevant laws and regulations
• Strong customer service background, with a focus on building and maintaining customer relationships

Skills

• Customer service skills
• Communication skills
• Adaptability and multitasking ability
• Technical proficiency with multiple technological channels
• Ability to manage loan life cycles and collections activities
• Knowledge of relevant laws and regulations

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k) Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

Pay

Competitive compensation that recognizes both individual achievements and team success

Schedule

Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturdays.