Bilingual Lead Medical Coordinator_JOR

About the role

NYAP's commitment to doing what is best for children, youth, and their families is a core value and one that we look for in our newest team members. The Lead Medical Coordinator oversees health services and coordinates the provision of timely, appropriate health services for children in care. This role supervises Medical Coordinators and provides staff training on medical, dental, and public health topics relevant to pediatrics, adolescent, and migrant health. Responsibilities include developing and maintaining policies and procedures for confidential health record management, triage of health concerns, medical emergency response, environmental health and safety, and post-release health care planning/care coordination.

Responsibilities

• Perform all work in a manner consistent with the National Youth Advocate Program’s mission, values, and philosophies.
• Provide children with a positive and appropriate medical environment consistent with NYAP’s mission, values, and philosophies.
• Oversee health services and coordinate the provision of timely, appropriate health services for children in care.
• Supervise other Medical Coordinators and provide staff training on medical, dental, and public health topics relevant to pediatrics, adolescent, and migrant health.
• Develop and maintain policies and procedures for confidential health record management, triage of health concerns, medical emergency response, environmental health and safety, and post-release health care planning/care coordination.
• Ensure confidentiality of health records and adhere to NYAP, State, and Funder guidelines for protected health information (PHI).
• Ensure appropriate communication of health needs to case managers and clinicians.
• Support scheduling health care appointments in accordance with NYAP and other policies and procedures.
• Assist in transportation of children to and from health care appointments and accompany children during appointments.
• Assist in obtaining medical clearances from healthcare providers.
• Prepare Treatment Authorization Requests (TARs) prior to appointments and follow up to ensure payments.
• Ensure qualified interpretation and translation services are in place.
• Participate in intakes and discharges of children, prepare medical documentation packages, and scan/upload documents in portals and health record systems.
• Collaborate with children’s assigned cross-functional team and medical, mental health, dental, and pharmacy providers to ensure appropriate care, including assisting healthcare providers in completing the PCU process to become an approved provider.
• Report medical emergencies via SIR/CLE process in accordance with ORR/NYAP’s policies and procedures.
• Elevate issues of medical concern to supervisors, assigned cross-functional team, healthcare providers, and the Division of Health (DoH) for consultation and guidance.
• Support foster parents by providing education on medical policies, answering questions related to children’s medical care, assisting with required medical responsibilities, and supplying necessary authorization and ID documents for medical services.
• Collect forms and health records from medical providers, ensuring they are thoroughly completed and scanned/uploaded into the appropriate portals and health record systems.
• Complete and submit all assigned documentation within the required timeframe, including placement documents, assessments, medical packages, medication and temperature logs, medical summary forms, and medical checklists.
• Upload documents to the appropriate portals and health record systems and ensure physical health files and records are properly filed in a secure location, in compliance with health record confidentiality requirements.
• Regularly communicate with children's care teams and strive to meet continuous quality improvement measures related to medical records and timelines for uploads.
• Maintain medicine cabinets and first aid kits by ensuring they are stocked with up-to-date over-the-counter (OTC) medications, first aid supplies, and other essential medical items.
• Provide in-service training and ongoing education to staff and foster parents on health-related needs of children, five rights of medication administration, CPR, and First Aid.
• Maintain Red Cross CPR/First Aid Trainer’s Certifications.
• Assist and support Program Leadership during auditing processes.
• Perform other duties as requested.

Requirements

• Licensed Registered Nurse (RN) with a Bachelor's or higher health-related education qualification.
• Bilingual fluency in English and Spanish is required.
• Minimum of 1 year of employment in public health or a healthcare setting with demonstrated experience in care coordination, health administration, or direct clinical care.
• 1 year of experience working in the child welfare field with children and/or adolescents in a social service setting.
• Valid driver’s license, excellent driving record, a safe and clean personal vehicle, and current automobile insurance.
• Ability to maintain compliance with attending agency-required training programs.
• Proficient use of desktop and laptop computers, smartphones and tablets, printers, fax machines, and photocopiers, as well as software including word processing, spreadsheet, and database programs.

Skills

• Experience scheduling medical appointments.
• Experience documenting medical appointments.
• Recognizes and understands the needs of the immigrant population, providing support and creating a safe environment for children in the program.
• Demonstrated ability to maintain liaisons with community health providers and expand community health network.
• Willingness to work non-traditional hours and be available for on-call phone consultations as needed.

Physical Demands

• Use of manual dexterity, tactile, visual, and audio acuity.
• Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.
• Occasional lifting (up to 25 pounds), bending, pulling, and carrying.
• Ability to travel frequently and drive a vehicle while sitting for extended periods, with frequency varying based on program demands.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits

• 33 Paid days off each year (11 holidays + 22 days PTO).
• Healthcare benefits for you and your family.
• Pet insurance that provides discounts and reimbursements.
• Competitive salaries and benefits including a 401(k).
• Summer Hours Off (Half-day Fridays and Work Anniversary Trips).
• Mileage reimbursement, phone allowance, student loan repayment assistance, CEUs, and ongoing trainings/education.