Bilingual Lead Case Manager- PA Caminos

About the role

The Lead Case Manager provides effective leadership and management to uphold Everstand’s Trauma Informed Care Culture for clients, families, and staff. The Lead Case Manger provides adaptive leadership through supportive coaching and mentoring to case management and supervisory staff to inspire and encourage our workforce and promote integrity.

Responsibilities

• Model and act in accordance with Everstand’s core values.
• Demonstrate and practice trauma informed leadership.
• Demonstrate and practice Everstand’s leadership mindset, “Choose kindness. Solve problems and learn together. Make it happen.”
• Responsible for general oversight and coordination of case management services.
• Responsible for working collaboratively with program administrators to ensure that the collaborative process between the unit supervisors, case managers and clinical staff occurs on a consistent and on-going basis to ensure that unit programming is developed, implemented and maintained within the lens of integrative treatment design.
• Responsible for ensuring case managers comply with all aspects of youth and sponsor assessment practices, and that the case management team maintains consistent communication with program personnel to promote the positive adjustment of the youth to the program.
• Responsible for coordinating case management services to include the safe and timely release of UAC in accordance with ORR policy and procedures.
• Supports development and implementation of service planning to ensure that all youth have access to diverse and meaningful program offerings.
• Provides training for case managers regarding responsibilities within the Caminos Program, including agency, state and federal policy updates and changes.
• Ensures accurate and timely completion of documentation as required by state and federal regulations, to include ensuring that all services provided to youth are documented in the client record and required databases in accordance with state and federal regulations.
• Maintains regular contact with various outside stakeholders, including assigned GDIT case coordinator, client attorneys, program assigned field office juvenile coordinators (FOJC) and client child advocates.
• Participates in weekly client review meetings with external stakeholders.
• Provides effective communication across departments and programs to ensure consistency of expectations, as well as works effectively as a member of the interdisciplinary team.
• Coordinates with the clinical services staff, specialty services staff and other staff in provision of services and programs for clients through the therapeutic team approach.
• Advocates for the timely completion of specialized services as needed by the youth, including psychiatric and substance abuse evaluations, to include coordination with community-based resources if necessary.
• Involved in interviewing and onboarding new employees for the department.
• Integral in the orientation process for case management staff to teach clear expectations of the position and how it fits in the agency, provide ongoing support in the milieu to continue the orientation in the unit.
• Develops and oversees case management staffing schedules to ensure seven (7) day per week coverage in alignment with ORR requirements, maintaining uninterrupted access to case management services for all youth.
• To provide case management coverage for cases during periods of influx and / or to support position vacancies.
• Effectively provides oversight in the development/implementation of policies, procedures and reports to assure effective department functioning and documentation of activity and performance outcomes.
• Promotes child/youth/family understanding of available Everstand and community resources and facilitates referrals as appropriate.
• Maintains effective working relationships with families, children/youth, colleagues, consultants and community agencies.
• Develops and maintains emotional intelligence for effective self-care and the role-model for youth, staff, and families the essence of Trauma Informed Practices.
• Ensures that treatment services are provided to all youth and families 24/7 in keeping with federal and state regulations, national accreditation and agency standards.
• Ensures that there is an effective and efficient system of coordination for staff utilization related to the complexity of youth and families, i.e. transportation, crisis support, behavior management and education.
• Demonstrates an understanding of the value of cultural differences, including the ability to develop systems and practices that are inclusive of diverse staff members and responsive to the cultural needs of the client population served.
• Fulfills the responsibility of Caminos On-Call and Administrator On-Call on a rotating basis.
• Affords assistance in the provision and facilitation of department and agency wide training opportunities.
• Obtains and maintains certification as a “user” in Everstand’s electronic health record software system.

Qualifications

• Master’s Degree in behavioral sciences, human services or social services field; OR Bachelor’s degree in behavioral sciences, human services or social services field with 3 years’ experience of employment demonstrating supervisory and case management experience.
• Fluency in both Spanish and English.
• Preferred: Master’s Degree in Social Work from an accredited college or university in behavioral sciences, human services or social services field and 5 years’ experience demonstrating supervisory and case management experience preferred.
• Professional licensure preferred.
• Child Welfare experience preferred.

Skills

• Accountability for Others
• Accurate Listening
• Attitude toward Honesty
• Commitment to the Job
• Consistency and Reliability
• Developing Others
• Emotional Control
• Empathetic Outlook
• Flexibility
• Handling Stress
• Human Awareness
• Leading Others
• Monitoring Others
• Practical Thinking
• Relating to Others
• Role Awareness
• Frequent Interaction with Others
• Bilingual Capabilities

Benefits

At Everstand, we are committed to supporting the health, well-being, and professional growth of our employees. Our comprehensive benefits package includes:

• Generous Paid Time Off: Accrue three (3) weeks of vacation annually, plus two floating holidays and 10 paid company holidays each year—providing 30+ days of paid time off.
• Paid Leave: Paid sick leave and bereavement leave.
• Comprehensive Health Coverage: Medical, dental, and vision insurance with eligibility beginning on your first day of employment.
• FREE Employee Health Insurance: Everstand provides employee-only medical coverage at no cost through Allied Health.
• Roth IRA: Retirement plan with an employer match of up to 3%.
• Tuition Reimbursement: Eligible after three months of employment, with reimbursement of up to $5,000 annually for approved educational expenses.
• Additional Benefits: Access to a variety of voluntary and employer-sponsored benefit programs designed to support your financial, personal, and professional well-being.

Pay

Salary range: $60,000 - $80,000 annually.

Schedule

This is a full-time position. This position regularly requires flexible work hours based on the needs of the program to include evening and weekend work. Eligible for flex schedule. Non-essential for inclement weather.