Bilingual Human Services Benefits & Community Support Specialist

About the role

Eagle County is hiring 2 Benefits & Community Support Services Positions in our Human Services Department: Bilingual Benefits Processing Specialist and Bilingual Client Engagement Specialist. Applicants are encouraged to apply by Wed, July 8th, however, the job will be posted until filled.

Responsibilities

• Benefits Processing Specialist:
  • Determining initial and continuing eligibility for Public Assistance programs including Medical Assistance, Food Assistance, Adult Financial, and Colorado Works in accordance with statutory and federal, state and local rules and regulations to assure timely and accurate eligibility determination.
  • Case Management: Process applications, conduct interviews, and manage client cases effectively.
  • Data Entry & Management: Perform data entry, utilize multiple databases, and maintain accurate records.
  • Client Services: Provide excellent customer service to diverse clients, including those experiencing crises or challenges.
  • Program Navigation: Navigate complex program rules and regulations, and stay informed on program updates.
  • Community Engagement: Build and maintain relationships with community partners.
• Client Engagement Specialist:
  • Handle direct client interactions through front desks (Eagle, Edwards, El Jebel), Call Center, central email/fax/mail and other customer portals including CO PEAK — the official web portal used to apply for and manage medical, food, cash or other State of Colorado benefits online.
  • Provide exceptional customer service in-person, virtually, and by phone.
  • Answer questions, schedule appointments, and resolve client issues.
  • Manage client documents and referrals.
  • Aid in public assistance programs like SNAP and Medicaid.
  • Work independently and make sound decisions.

Qualifications

• Bilingual (English/Spanish) language skills required, a bi-lingual skills test will be administered to confirm proficiency.
• High school graduate or equivalent, Associate’s Degree in public administration, business, behavioral science, or related field, preferred.
• At least two years full time experience in data entry, medical coding, order processing, bank teller, or other data input-centric roles; customer service; public assistance/human services or related fields or any combination of education, training and experience resulting in the knowledge, skills, and abilities required.
• Completion of a degree program in business, behavioral science, or an appropriately related field may substitute for one year of required experience.
• Prior experience in the field of human services including working knowledge of state (specifically Colorado) human services databases/systems including CBMS and CHATS, preferred.
• Must possess a driver’s license and be able to obtain a valid Colorado driver's license within 1 month. A satisfactory motor vehicle record is also required.
• Requires travel to locations within Eagle County. Reliable transportation required.

Culture & Benefits

Working in local government is one of the best career paths in the mountains. ‘Your Career will Soar with Eagle County’. Get started with us today!

• Best Place to Work in 2022 recognition.
• Culture of flexibility and support for mental health / wellness.
• Modern, values-driven workplace with more than 550 employees embracing a welcoming culture, supportive leaders and an organization focused on our mission: Creating a Better Eagle County for All.
• Learning organization focused on professional development opportunities, FREE CMC classes and Tuition reimbursement.
• Future-focused with our Strategic Plan on improving housing, climate change and more.
• Certified healthy workplace, recognizing the importance of individual needs and enjoying life outside of work.
• Other perks may include flexible work arrangements, paid volunteer time, and daytime fitness classes/bike rides.
• Great benefits! See the details
• Comprehensive and low-cost medical, dental, and vision insurance (as low as $85/month for employee only).
• Wellness program where you can earn cash or extra days off.
• Paid time off (starting at 12 days) and additional medical leave.
• Paid volunteer hours.
• 8% (dollar-for-dollar match) retirement plan.
• Free classes at Colorado Mountain College.
• Eagle County University classes (internal training).
• Tuition reimbursement programs.
• Free bus pass and more.