Bilingual Hotline Counselor

About the role

Postpartum Support International (PSI) is seeking a Bilingual Hotline Counselor to join our dynamic team. The position is fully remote and offers a competitive salary of $68,958.50, with a flexible schedule of 40 hours per week, specifically Tuesday through Saturday from 4:00 PM to 12:00 AM Eastern.

Responsibilities

• Answer incoming telephonic, text, and chat inquiries, conducting assessments to determine the nature of the contact and providing immediate psychosocial support, evidence-based information, and brief interventions.
• Educate help-seekers about perinatal mental health resources and services.
• Referring help-seekers to appropriate services and resources within approved directories.
• Maintain complete, accurate, detailed, and timely documentation of cases in the Salesforce system in real-time, ensuring adherence to established policies and procedures.
• Ensure professionalism in the virtual workspace and when using any of the provided communication platforms.
• Fully interact and engage with your remote team, including communicating while on shift via Slack and other mediums as assigned.
• Ensure the privacy and confidentiality of each help-seeker and their information.
• Attend and participate in routinely scheduled meetings, trainings, and development exercises as requested or required for the Hotline project.

Requirements

• A bachelor's degree in a related field (psychology, social work, counseling, etc.) is preferred.
• Fluency in Spanish is required.
• Candidates must be one of the following: Licensed Mental Health Clinician, Licensed Healthcare Professional in maternal and child health, National or State-Certified Doula, Lactation Consultant, Childbirth Educator, or Peer Specialist.
• Two (2) years' work experience in your profession, working with the maternal and child health population.
• Professional liability insurance coverage of at least $1,000,000 per occurrence, $3,000,000 aggregate.
• Demonstrated proficiency in using software applications, such as Microsoft Office, Google Workspace, Zoom, internet browsers, and search directories.
• Ability to manage conflict and tolerate distress while assisting help-seekers.
• Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices.
• Ability to adapt to immediate changes and requirements outlined in policies, procedures, processes, and guidances.

Qualifications

• Must complete and clear a Non–Sensitive Tier II - Moderate Check and Clearance background check (administered by HHS).
• Must complete all training as required by Postpartum Support International training policies and procedures.
• Must be able to commit to the Postpartum Support International vision and be passionate about its mission.
• Must possess optimal (high) internet speeds and be able to maintain optimal speeds for the utility of operating systems and platforms.
• Must utilize a quiet and secure office space for privacy and confidentiality.

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Required to sit, stand, walk, speak, and hear while performing the duties of this job regularly.
• The position requires extensive computer use, so the employee must have sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen.